Manager - Food & Water Laboratory

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1.         Position Details

1.1.      Position                         Assistant Manager - Food & Water Laboratory

1.2.      Office / Department       Agri-Food & Commodities (AFC)

1.3.      Reporting to                  Product Line Manager (Mr. Shoaib Ahmed Qureshi)

1.4.      Key Working Relationship    

Laboratory Staff / Quality Assurance Team / Operations Team / Sales & Marketing Team / Finance Team / External Auditors / Accreditation Bodies (PNAC) / Clients & Regulatory Authorities

2.          Minimum Required Qualifications

2.1.      Specialty                       Food Chemistry Testing, Water Testing, Laboratory Quality Management System, ISO/IEC 17025:2017 Compliance

2.2.      Education                      BS (Hons.) / MSc in Food Science & Technology, Chemistry, Analytical Chemistry, Chemical Engineering, Biotechnology or equivalent

2.3.      Training            

• ISO/IEC 17025:2017 Internal Auditor Training
• Method Validation & Measurement Uncertainty
• Internal Audit & Risk Assessment
• Laboratory Safety & QHSSE
• Proficiency Testing & Inter-Laboratory Comparison (ILC)
• LIMS Training

2.4.      Technical knowledge

• Food & Water Chemical Testing
• Laboratory Quality Management Systems
• ISO/IEC 17025:2017 Requirements
• Method Validation & Verification
• Measurement Uncertainty
• Proficiency Testing & ILC Programs
• Equipment Calibration & Maintenance
• Root Cause Analysis (RCA)
• Laboratory Information Management Systems (LIMS)
• Internal & External Audit Management

2.5.      Experience     

• Minimum 8 years of relevant laboratory experience.
• Minimum 3 years in supervisory or management capacity.
• Demonstrated experience in implementing and maintaining ISO/IEC 17025 accreditation.
• Experience dealing with accreditation audits, PT schemes, method validation and laboratory quality systems.

3.         Responsibilities / Authorities / Accountabilities

3.1.      Primary Functions     

• Manage day-to-day operations of the Food & Water Laboratory.
• Ensure timely testing and reporting within agreed turnaround times.
• Lead implementation and continual improvement of ISO/IEC 17025:2017 Quality Management System.
• Ensure technical validity and integrity of all testing activities.
• Manage laboratory personnel, competency development and performance monitoring.
• Ensure compliance with client, regulatory and Bureau Veritas requirements.

3.2.     Technical Expertise  

• Ensure testing activities are performed according to validated methods and applicable standards.
• Review and approve test reports, technical records and laboratory documentation.
• Participate and coordinate PT and ILC programs.
• Plan and supervise method validation, verification and uncertainty estimation activities.
• Maintain traceability of measurements and testing results.
• Manage laboratory equipment calibration, verification and preventive maintenance.
• Investigate non-conforming work and implement corrective actions.
• Support technical troubleshooting and problem resolution.

3.3.     Business Requirements       

• Support business growth through expansion of laboratory capabilities.
• Evaluate new testing opportunities and technical feasibility.
• Ensure optimum inventory management and procurement planning.
• Maintain cost-effective laboratory operations.
• Support customer audits and technical meetings where required.
• Collaborate with sales and operations teams for service delivery excellence.

3.4.     Self Management      

• Demonstrate leadership and accountability.
• Maintain confidentiality and professional integrity.
• Adhere to Bureau Veritas Code of Ethics.
• Ensure timely completion of assigned objectives and management reporting.
• Continuously update technical knowledge and regulatory awareness.

3.5.     Customer Focus        

• Ensure timely response to client queries.
• Deliver services in accordance with agreed quality and turnaround requirements.
• Investigate client complaints and ensure effective closure through corrective actions.
• Maintain strong client relationships through professional communication and technical support.
• Promote customer satisfaction and service excellence.

3.6.     HSE Requirements   

• Comply at all times with all applicable legal requirements, BV HSE Policies, procedures and practices.
• Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/HSE Representative
• Report immediately to HSE Representative any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.
• Report immediately to HSE Representative any HSE incident and cooperate in investigation
• Reporting all incidents and taking action whenever they see an unsafe act or condition
• Take care of your own health and safety and that of people who may be affected by what you do (or do not do).
• Co-operate with others on health and safety, and not interfere with, or misuse, anything provided for your health, safety or welfare.

4.         Performance Monitoring

4.1.      Continual Development       

• Complete mandatory technical and non-technical training.
• Maintain competency in assigned test methods.
• Participate in continual improvement initiatives.
• Support implementation of new testing capabilities.

5.        KPI’s   

• 100% compliance with agreed TAT.
• Successful maintenance of ISO/IEC 17025 accreditation.
• Successful closure of internal and external audit findings.
• Successful participation in PT & ILC schemes.
• Zero major non-conformities during accreditation audits.
• Low customer complaints.
• Effective inventory and equipment management.
• Zero Lost Time Injury (LTI).
• Achievement of annual competency and training objectives.

5.1.      Monitored By  Product Line Manager (AFC)