Technical Assistant - Certificate

Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our 400.000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.
 

> We believe that leaving a mark is a true challenge and opportunity for every one of us.
> We believe that leaving a mark is a sign of trust and impact.
> We believe that leaving a mark is a bond with the future.
> We believe that leaving a mark is proof of growth and development.

Being part of the BV family, is more than just working, it’s being convinced that you will leave your mark... in shaping a world of Trust.

Overview: Join Bureau Veritas, a global leader in testing, inspection, and certification services.

We are seeking a dedicated staff to support the Certificate team in clearing file review backlogs and accelerating certificate issuance timelines to improve customer satisfaction and operational efficiency. 

Key Responsibilities

The Technical Assistant will support the Certificate Business Unit by:

• Clearing current backlogs in file review
• Meeting turnaround time (TAT) for certificate issuance
• Shortening customer waiting times for certificate issuance
• Improving overall productivity and efficiency
• Distributing workload evenly to maintain high-quality service
• Meeting deadlines and monitoring critical areas

Additional Duties and Responsibilities: 

• Certificate finalization after file approval (UKAS - using a system – SIEBEL & PAB – manual preparation)
• Sending original copy of certificates to clients (coordination with company messenger and using courier service - LBC)
• Responsible for updating the certificate status in siebel (ISSUED, SUSPENDED, WITHDRAWN)
• Conduct SMETA Phone Call Audit
• Monitor submission of auditors' soft grading report
• Monitor tasks assignment in CMX in advance and uploading of audit pack in CMX for review - Food accounts (FSSC, FSMS, BRCGS)
• Monitor tasks assignment in CMX in advance for SMETA accounts
• Will handle Food accounts and ensure KPI is met
• To assist the team in audit pack consolidation (when receiving bulk file submission - Recertification, Certification, Scope/Site Extension)
• To assist the team in audit pack consolidation for surveillance file review

Required Qualifications

Education & Experience

• Education Level: College Graduate
• Experience: 1 Year Working Experience (Fresh graduates welcome to apply)

Technical Skills

• Microsoft Office Expertise:
  • Word (document creation)
  • Excel (data analysis)
  • PowerPoint (presentation design)
  • Outlook (email management)

Additional Competencies

1. Can adapt easily to new environments and situations
2. Have initiative
3. Can work under pressure
4. English & Filipino proficiency

Join an inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world we live in.
 
#ShapingaWorldofTrust #leaveyourmark.