QA/QC Program Manager

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Summary: The Program Manager is responsible for providing program-level leadership to accomplish the mission and expand the business by successfully developing uniformity across projects and clients. Assist the Director of QAQC in managing QAQC staff, project finances, and business growth goals by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Coordinates with the Director of QAQC (DOQ) and project leadership to determine project budgets. Identifies variances in the Scope of Work (SOW) and advises the Client promptly of any potential change orders resulting from these variances.

2. Understand and explain the circumstances driving all financial variances throughout the project cycle.

3. Assists in Client invoicing and business reviews

4. The Program Manager will represent BVPI's interest in delivering services per the contractual requirements and company standards.

5. Updates project information as it is made available and proactively works to resolve resource conflicts as conflicts are generated.

6. Works with the BVPI training department to develop and maintain a required training guideline to ensure continuity and uniformity for all team members across the program.

7. Develop and maintain a program structure to ensure uniformity across each client program.

8. Develop and maintain requirements for each team member to complete to align with program expectations.

9. Utilizes Deltek to accurately forecast project resource requirements, billing projections, and expenses on assigned projects.

10. The Program Manager will review the clients' master and L2/3 micro schedules for accurate project personnel allocations and resource coordination.

11. Coordinate with each site lead to ensure all deliverables are met per our client contract.

12. Maintains BVPI's interest during client communication and withholds any potentially sensitive BVPI proprietary information.

13. The Program Manager shall participate in new project opportunities and present proposals and credentials to the Client.

14. The Program Manager will develop positive working relationships with client staff, GC, subcontractors, and vendors.

15. Established and maintained a document control process for site leads to provide consistent retention across programs.

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1. Supervises multiple project resources to include field technical staff for assigned projects.

2. Work with BVPI training and client representatives to establish and maintain a site onboarding program. The program should include introducing new client team members to the BVPI team, explaining the 3rd party QAQC SOW and new BVPI team members to the client team, and explaining their roles and responsibilities.

3. Works to expand current contracted services offering for existing clients.

4. Participates in and attends business development functions as needed to represent the company.

5. The Program Manager will always maintain an optimistic outward projection of the company during formal and informal events.

6. Track and monitor each site and program KPI for clients to ensure program standards are being held and maintained.

7. Attend monthly  QAQC/CX program meetings.

8. Attend QAQC Collaborative meetings and work with the Collaborative to work on initiatives in program refinement and implementation of recommendations made by the group, including the development of checklists, spec recommendations, and lessons learned feedback.

9. Solicit feedback on initiatives from the BVPI  team and communicate changes in the program to the team.

Supervisory Responsibilities: Supervises subordinates managing projects for which the Program Manager is ultimately responsible. Works with the scheduler to identify and facilitate the overall direction and coordination of resources deployed to projects. Overseas program uniformity from site to site, ensure all Technical Team Leads monitor all deliverables for their respective projects. The Program Manager will carry out supervisory responsibilities following the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work and resolving problems. Identify opportunities for professional development for the program team and escalate to the training department or senior leadership. Highlight ways to evolve team satisfaction and retention.

Qualifications:

Successful candidates must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Language Ability:

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to effectively deliver information and respond to questions from groups of managers, clients, peers, and technical field staff.

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• Time management skills

• Active Listening skills
• Critical thinking skills
• Problem-solving skills
• Oral and written communication skills
• Familiarity with the psychrometric chart and application

• Familiarity with energy transfers such as heat, hydronic, air, electricity, and kinetic and application
• Familiarity with ohms law and application
• Knowledge of contracts and Scope of work (SOW) for projects being managed

• Basic understanding of industry technical concept
• The ability to monitor and assess the performance of self as well as others
• The ability to consider the relative costs and benefits of potential actions to choose the most appropriate one
• The ability to travel by car & airplane
• The ability to travel two contiguous weeks, not to exceed 50% of annual occupational hours
• The ability to motivate and direct people
• The ability to be aware of others' reactions and understand why they react as they do

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• Problem Analysis – Seeks out Pertinent data and determines the source and key dimensions of a problem.
• Judgment – Reaches logical conclusions based on established evidence.
• Decisiveness – Chooses from among alternatives and renders timely judgment.
• Planning & Organizations – Effectively plans and organizes one's activities and/or the activities of others.
• Follow-up & control – Ensures that directives have been understood and carried out, monitors.
• Stress Tolerance – Functions in a controlled, effective manner under stress.
• Adaptability – Adjusts approach to reach goal(s).
• Communication – Effectively transmits and receives facts or ideas orally and in writing.
• Persuasiveness – Effectively moves others to a desire to excel.
• Drive – Demonstrates personal accomplishment and a desire to excel.
• Self-Development – Makes an active effort to improve/acquire additional knowledge and skills.
• Human Relations – Establishes and maintains effective relationships with others (both internal & and external to the organization).
• Leadership – Provides direction and influences/motivates others to achieve goals.

Physical Demands:

Offsite Work Environment:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use their hands. The employee must frequently stand, walk, sit, talk, and hear. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision,  distance vision,  peripheral vision,  depth perception,  and the ability to adjust focus. The noise level in the home or company office environment is usually quiet.

Onsite Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. In addition to the "Offsite Work Environment" physical demands, while performing the duties of this job, the employee is regularly  exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical components and assemblies. The employee is frequently exposed to work near energized electrical components and assemblies. The employee is occasionally exposed to work in high, precarious places, fumes, airborne particles, extreme cold (non-weather), extreme heat (non-weather), and risk of electrical shock. The noise level at the project site is usually loud and often requires some form or multiple forms of hearing protection