Client Account Coordinator- Midwest Region

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The Client Account Coordinator supports Bureau Veritas's elevator inspection services by managing client relationships, assisting with coordinating scheduling, and ensuring seamless service delivery. This role serves as the primary point of contact for clients requiring elevator testing, inspection, and certification services.

Client Management
•    Serve as the main liaison between clients and the elevator inspection team
•    Respond to client inquiries regarding inspection schedules, requirements, and compliance standards
•    Maintain accurate client records and account information in WOM systems
•    Build and maintain strong, professional relationships with key accounts
•    Responding to Customer Inquiries

Scheduling & Coordination When Needed or Required
•    Coordinate inspection appointments with clients and field technicians
•    Manage inspection calendars and ensure optimal resource allocation
•    Send appointment confirmations, reminders, and follow-up communications
•    Handle rescheduling requests and resolve scheduling conflicts
•    Assign Work Orders to Inspectors based on geographical areas

Administrative Support
•    Review inspection reports for accuracy and communicate to Regional Directors and Inspectors when reports require correction
•    Respond to Inspector Inquiries
•    Meeting Payroll Deadlines on a Biweekly basis
•    Meeting End of Billing Deadlines on a Monthly basis
•    Process quotes as needed and Purchase Orders or any additional documentation for the Billing team.
•    Track inspection compliance deadlines and regulatory requirements
•    Maintain organized filing systems (digital and physical).  Update state compliance engines, databases and Maintain Client Portals 

Regulatory Compliance
•    Ensure inspections comply with applicable codes (ASME A17.1, local building codes, etc.)
•    Communicate compliance requirements to clients
•    Perform all assigned training by deadline

Customer Service
•    Address client concerns and escalate issues appropriately
•    Provide updates on inspection status and results
•    Gather client feedback and contribute to service improvements

Assisting
•    Assist Accounts Receivable team with uncollected invoices, disputes and queries
•    Assist with processing client AHJ fees
•    Assist Business Development to Prepare and send renewals, amendments on BV Contract templates to assigned clients

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Skills

•    Utilize company databases effectively
•    Input and maintain accurate inspection data in company databases
•    Create and maintain inspection route maps and Inspector assignments
•    Document any issues, delays, or special circumstances
•    Support audit trails and regulatory compliance documentation

Competencies

•    Proficiency with scheduling software and Microsoft Office Suite
•    Strong data entry and organizational skills
•    Ability to learn new systems quickly
•    Communication: Excellent verbal and written communication abilities
•    Problem-Solving: Ability to manage multiple priorities and resolve conflicts
•    Reliability: Consistent attendance and punctuality

Education, Certifications, and Experience 

•    Education: High school diploma or equivalent; some college coursework preferred
•    Experience: 2+ years in client services, account coordination, or related field
•    Technical Knowledge: Familiarity with elevator inspection processes or building systems a plus

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