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Customer Services Administrator


Pernis, Rotterdam, NL

Type of contract:  Permanent
Posting date:  Dec 31, 2022
Job offer reference:  153938

Bureau Veritas Commodities is looking for a:


Customer services administrator




Working at Bureau Veritas means making an impact: Leaving your mark! 

Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and interesting work environment that is open and inclusive, where people have the opportunity to realize their potential, and truly leave their mark.

Bureau Veritas is a global "Business to Business to Society" service provider and a world leader in testing, inspection and certification (TIC). Our mission is "Shaping a world of trust" between businesses, governments, and consumers. To achieve this mission, we are committed to quality, safety, health, and environment. This is how we support our 400,000 clients (across 140 countries) to be more efficient, systematic, and reliable.

Bureau Veritas Commodities, part of Bureau Veritas Group, is one of the global market leaders in the field of qualitative, quantitative inspections and analysis of, among other things, liquid cargoes (such as oil) and goods in bulk within various industries, such as oil and petrochemicals, agri & food and metals & minerals.  We are an innovative, fast operating organization where quality and integrity always come first.




Administration accountabilities:
➢ Process all necessary administration and documentation in the area of responsibility
➢ Process, review, correct and professionalize delivered reports from Field Inspection Services
➢ Enter reporting data in relevant customer reporting systems
➢ Send corrected and professionalized reports to customers within agreed timeframe
➢ Ensure detailed hand over to relevant Client Coordinator including highlighting additional work
➢ Preparation of all information material needed in order to support the relevant organisational department
➢ Co-operate closely with the team lead customer services and client coordinators to deliver the highest added value to our customers
Generic accountabilities:
➢ Contribute to OFI (Opportunities for Improvements) and CAR (Corrective Action Report) registration when needed
➢ Contributes to a safe, trusted, fun and entrepreneurial working environment
➢ Contribute to initiatives that improve digital excellence (development new systems, interfaces between existing systems, system implementations)




You are result driven, flexible, detail orientated, and customer service orientated. Furthermore, you have:


➢ MBO working and thinking level, related to commercial customer service
➢ Preferably working experience in a relevant market or a relevant role
➢ Skilled to work with digital reporting tools such as Excel
➢ Preferably knowledge and experience related to the Commodity Inspection and Testing business
➢ Preferably knowledge of the internal company processes and tools
➢ Preferably knowledge of technical terms in both local and English language in writing and spoken
➢ Strong communication skills

➢ Ability to maintain the overview and setting priorities



We offer you a versatile and varied position in a challenging environment! At Bureau Veritas you will join an interesting, dynamic, and international organization where there is plenty of room for self-development and opportunities for the future. Of course, we also offer a good benefits package.


Do you recognize yourself in the above profile and have you become excited? Then we would like to meet you and tell you more about the position and our organization!


Apply now »