Key Account Manager

The role
 

The role is to build, maintain and strengthen Bureau Veritas’ relationship with clients, to support tenders (or other price proposals) and to secure and optimize the margin on our services. Relationships are built through constant contacts and prompt response to customer needs via (international) face-to-face meetings, conference calls, and e-mail.  In addition to customer interaction the job holder will interact with the internal stakeholders to create the highest level of customer satisfaction possible. The job holder will manage his/her own portfolio of regional clients and will liaise between the client and the client coordinators in Western Europe dealing with the clients’ operations in order to optimize client satisfaction.

What will you do 

• Responsible for delivering retention and growth targets for regional client accounts. Maximize their sales by looking for untapped up-sell and growth opportunities.
• Expand client portfolio within services scope in co-operation with the customer service departments in the region.
• Drive a high positive customer experience culture. Lead the commercial activities regarding our clients and drive consistent performance. 
• Manage the client relation on operational, strategic and tactical level. Daily handling of incoming key account questions, issues and complaints. Monitors the communications of the customer service departments in order to prevent potential escalation.
• Define, lead and deploy the account plans for regional key accounts and develop a common vision & purpose to serve these clients.
• Contract management: understand the contract with our clients and manage the requirements and agreed conditions  
• Understands the key account contracts in detail and monitors the invoicing process of the key accounts in order to improve the invoicing of the regional customer service departments which results in the decrease of the amount of credit invoices. 
• Responsible for setting up monthly performance meetings and business review meetings (including KPI reporting) for key accounts.
• Is the owner of key account complaints and takes the lead in timely root cause analysis reporting. 
• Shares best practices with other key account managers and customer service 
   

Skills & Competences
 

• HBO working and thinking level in commercial customer service discipline 
• Minimum 7 years of customer service/account management experience in the relevant services sector
• Very good knowledge of the industries and markets we are operating in, our client structure and competitive environment  
• Preferably project management experience; in operational management
• Thorough knowledge and experience related to the Commodity Inspection and Testing business is preferred
• Fluent English 
   

What do we offer
 

• A salary that matches your responsibilities and experience
• Company Car
• Holiday allowance of 8% of your gross annual salary
• 13th month
• Mobile phone and laptop
• Good work-life balance, possibility to work partly from home
• 25 vacation days per year (based on a 40-hour working week)
• Defined contribution pension scheme
• Group health insurance

Do you have questions about the role?

Please contact our Corporate Recruiter, Luc Warnier at luc.warnier@bureauveritas.com.

>>VISA related sponsorships are not considered for this position. Please do not apply if this applies to you<<