Position Summary

The Inspection Scheduler plays a critical role in supporting plan review and field inspection operations by coordinating inspection requests and processing permit activity for multiple jurisdictions. This position serves as a key point of contact between city representatives, contractors and field inspectors, ensuring accurate scheduling and exceptional customer service.

This is a fast-paced, high-volume position requiring strong multitasking abilities, attention to detail, and proactive problem-solving skills. The ideal candidate thrives in a dynamic environment, demonstrates self-motivation and is committed to delivering outstanding service in every interaction.

Key Responsibilities

• Coordinate and schedule inspections for all cities serviced by Bureau Veritas
• Process incoming inspection requests via phone (80–150+ calls daily) and email (100+ messages daily)
• Perform permit processing and data entry with accuracy and efficiency
• Serve as a primary point of contact for contractors, city representatives and internal staff
• Communicate directly with field inspectors to confirm schedules, resolve conflicts and relay updates
• Monitor and manage scheduling queues to ensure timely service delivery
• Identify and resolve scheduling conflicts or issues through effective problem-solving
• Maintain accurate records and documentation within scheduling systems
• Provide exceptional customer service through maintaining professionalism and responsiveness at all times

Required Skills & Qualifications

• Strong multitasking and organizational skills in a high-volume environment
• Excellent verbal and written communication skills
• Proven ability to handle a high call volume while maintaining accuracy and professionalism
• Strong problem-solving abilities with a willingness to think outside the box
• High attention to detail and data accuracy
• Ability to work independently with a high level of self-motivation
• Proficiency in Microsoft Office and scheduling/software systems (experience with permitting systems is a plus)
• Customer service-oriented mindset with a commitment to excellence

Work Environment & Expectations

• Fast-paced, team-oriented environment with constant phone and email activity
• High level of interaction with both internal teams and external clients
• Requires focus, adaptability, and the ability to manage multiple priorities simultaneously
• Commitment to maintaining Bureau Veritas’ high standards of service and fostering strong client relationships

Why Join Bureau Veritas

At Bureau Veritas, we are committed to delivering quality, reliability, and excellence in everything we do. Our Inspection Scheduling team plays a vital role in supporting our clients and ensuring seamless operations. We value collaboration, professionalism, and a customer-first approach in all aspects of our work.