Client Services Portfolio Manager (BVTA)

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: Remote 

State: Remote

SUMMARY:

Responsible for owning the client relationship on behalf of the business, serving as the client’s primary contact. Provides continuity in the oversight of the project, from client request for proposal to final project closeout. Identifies any risks to revenue forecasts or contractual requirements in the interest of serving BV clients with the optimum results.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other job-related duties may be assigned in conformance with state and federal regulations.

1. Extensive client facing tasks including full participation on virtual project kickoff calls with client and client assigned vendors. 
2. Monitors project/program progress by facilitating weekly calls with relevant teams on the status of all projects and identify any risks to revenue forecasts or contractual requirements. 
3. Facilitates contracts and Master Service Agreement (MSA) compliance/approval process with legal team.
4. Prepares, proofs and distributes CARs (project work plans), proposals, reliance letters, and COI’s.
5. Maintains responsibility for client billing requirements and provide proper invoicing directions to the accounting team. 
6. Owns the client relationship on behalf of the business, serving as the client’s primary contact for project updates for the duration of the project.
7. Responsible for managing all stages of project tracking from client request for proposal to final project closeout, including identifying milestones and deliverables across all disciplines, and identifying any risk to revenue forecasts or contractual requirements.
8. Communicates with internal stakeholders with regards to project/program status. Works directly with the Sales team, technical teams, and operations teams to advise the status of work, and ensure BV is meeting Client and contractual expectations.
9. Manages changes in project/program scope, identifies potential risks, and devises contingency plans. Responsible for change management, submitting change orders, and ensuring that project add-ons are communicated timely to the relevant teams.
10. Responsible for tracking of onsite dates for all services and updating client as needed to ensure all services are delivered on time as quoted or client is kept routinely updated if projects are delayed. 
11. Protects operations by keeping company information confidential.
12. Delivers outstanding customer service through timely response and proactive solutions to clients’ needs.
13. Demonstrates BV’s guiding principles in support of the company's strategic goals.
14. Follows all documented policies, Standard Operating Procedures, and Work Instructions applicable to the position and support of BV's quality standards and strategic initiatives.
15. Maintains safe and clean work area by complying with all procedures, rules, and regulations.
16. Must be able to meet the physical demands of the job.

SUPERVISORY RESPONSIBILITIES: 

Indirectly or directly supervises employees within the Client Services team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work. Provides guidance, instruction, direction and leadership to the Client Services team.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor's degree (B.A. or B.S.) from four-year college or university in related field; minimum of four years of related experience. In lieu of degree, six years of related experience and/or training, or equivalent combination of education and experience.

Certificates, Licenses, Registrations: None required.

Language Ability: Ability to write reports, business correspondence, and standard operating procedures. Ability to effectively present information and respond to questions from clients, peers, and technical field staff.

Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables. 

Technology Skills: To perform this job successfully, an individual must be proficient in operating a computer, having knowledge of word processing software, spreadsheet software, and project management software.

Knowledge, Skills, and Other Abilities:

• Ability to motivate, develop, and direct people
• Time management skills
• Active listening skills
• Critical thinking skills
• Problem solving skills
• Oral and written communication skills
• Ability to work independently, as well as in a team environment.
• Ability to work in a constant state of alertness and safe manner.
• Ability to successfully work from remote location.
• Ability to meet the physical demands of the job.
• Must have a cell phone and supply your own internet service.

PHYSICAL DEMANDS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the office/offsite duties of this job:

The employee is regularly required to use hands. The employee is frequently required to stand, walk, sit, talk and hear. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the home or company office environment is usually quiet.

Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Benefits:
At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.

Here's a breakdown of what we provide:

Salary range starting at: $60,000+

Annual Incentive Bonus Plan
Base Pay is adjusted based on job-related knowledge, skills,  experience, and market location.

Our Health and Welfare Benefits are designed to meet your needs, eligible on your first day of employment:

Medical, Dental, and Vision coverage
Company-matched Retirement plan
Generous Paid Time Off and Company Holidays
Life Insurance and AD&D coverage
Short-Term Disability (STD) and Long-Term Disability (LTD)
Tuition Assistance, along with optional life and pet insurance
Access to Corporate Discounts

This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws, with our base pay determined by market location.

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com.

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

https://www.dol.gov/agencies/ofccp/posters