Operations Manager - Martinez, CA

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: San Francisco 

State: California

Operations Manager - Martinez, CA

POSITION SUMMARY

The Operations Manager is responsible for day-to-day operational execution at the Martinez, CA facility, ensuring all activities align with Bureau Veritas's policies, ethics, and operational excellence standards. This role bridges strategic direction from the Branch Manager and frontline execution, managing financial performance, customer satisfaction, personnel development, and compliance. The Operations Manager represents Bureau Veritas in a leadership capacity, driving continuous improvement and operational efficiency. This position offers clear advancement potential to Branch Manager roles.

Reports To: Branch Manager

ESSENTIAL DUTIES & RESPONSIBILITIES

Operations & Financial Management

• Day-to-Day Operations: Oversee all operational activities at the Martinez facility, ensuring execution meets or exceeds customer expectations and budgeted performance targets
• Financial Performance: Monitor and manage branch financial performance including timely billings, collections, expense control, and achievement of revenue targets
• Resource Management: Ensure all staff have adequate resources, Personal Protective Equipment (PPE), tools, and equipment to safely perform assigned functions
• Scheduling & Staffing: Organize office procedures, schedules, and staffing assignments to meet/exceed customer requirements and operational demands
• Continuous Improvement: Review local operations across all functions; identify and implement process improvements aligned with Bureau Veritas continuous improvement initiatives

Client Management & Business Development

• Client Marketing: Identify and pursue new business opportunities; develop and maintain strong client relationships
• Customer Service: Troubleshoot issues, resolve problems, and ensure customer satisfaction through proactive communication and service delivery
• Market Knowledge: Obtain and maintain in-depth knowledge of local market requirements, competitive landscape, and customer needs
• Customer Confidence: Foster and maintain customer confidence in Bureau Veritas inspection and laboratory services through consistent quality and professionalism

Personnel Management & Development

• Recruitment & Hiring: Participate in hiring decisions and personnel actions in coordination with Human Resources
• Training & Competency: Ensure all staff are adequately trained to perform required job functions; maintain current competency records and training documentation
• Performance Management: Provide constructive feedback, recognize strong performance, and address performance gaps fairly and consistently
• Disciplinary Actions: Handle disciplinary matters in a fair, consistent, and documented manner; maintain open communication with Human Resources
• Employee Motivation: Champion the Bureau Veritas Business Management System (BMS); maintain an open-door policy to promote empowerment, accountability, and engagement
• Leadership Development: Mentor and develop operational staff with potential for advancement

Compliance & Quality Assurance

• ISO Standards Compliance: Support ISO 17025, ISO 9001, and ISO 14001 certifications; manage corrective and preventive actions (CAPA) as needed
• Business Management System (BMS): Read, understand, and enforce BMS procedures and requirements across the facility
• Health, Safety & Environmental (HSE): Enforce HSE policies and procedures; ensure compliance with all applicable governmental regulations and industry standards
• Corporate Policies: Maintain adherence to all Bureau Veritas corporate policies and procedures at facility level
• Regulatory Compliance: Ensure all business practices meet or exceed company policy and industry standards

Leadership & Representation

• Professional Conduct: Represent Bureau Veritas by appearance, demeanor, and conduct; behave ethically at all times
• Communication: Communicate effectively with all organizational levels—from frontline staff to senior management and external clients
• Company Culture: Champion Bureau Veritas values, ethics, and culture; serve as a role model for professional excellence
• On-Call Support: Maintain on-call status (24/7) as directed to address operational emergencies or critical issues

Operational Support & Flexibility

• Supervisory Coverage: When required, perform duties of Operations Supervisor and/or Inspector to ensure operational continuity
• Meeting Participation: Attend company meetings, training sessions, and professional development opportunities as required
• Additional Duties: Perform other duties as assigned by senior management to support branch objectives

SUPERVISORY RESPONSIBILITIES

• Field Coverage: Ensure full and adequate coverage of all field assignments by assigning appropriate resources and personnel based on skill level and availability
• Staff Instruction & Guidance: Provide job-related training, safety instruction, and performance guidance to field and office staff
• Training Documentation: Maintain comprehensive training records demonstrating competency and compliance with BMS requirements
• Performance Recognition & Discipline: Recognize strong performance; address performance issues through coaching, counseling, or formal disciplinary action as appropriate
• BMS Compliance: Support and participate in Bureau Veritas's Business Management System; ensure staff understand and comply with all BMS requirements
• Professional Representation: Model professional conduct and ethical behavior; hold staff accountable to the same standards
• Operational Continuity: Coordinate with Operations Supervisors and Key Account Managers to ensure seamless service delivery across all assigned locations/accounts

QUALIFICATIONS REQUIRED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability levels required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Knowledge & Experience

• Broad experience in petroleum/chemical inspection-related business
• In-depth understanding of local business operations, customer base, and market dynamics
• Knowledge of Bureau Veritas Health, Safety & Environmental (HSE) procedures and associated governmental regulations
• Familiarity with petroleum and chemical industry standards and inspection methodologies
• Understanding of laboratory operations and quality management principles
• Knowledge of ISO 17025, ISO 9001, and ISO 14001 standards (or willingness to develop)

Required Competencies

• Above-average interpersonal and people management skills
• Excellent verbal and written communication abilities
• Strong financial acumen and ability to manage P&L metrics
• Problem-solving capability with sound judgment in complex situations
• Ability to manage multiple priorities in a fast-paced environment
• Leadership and team-building skills
• Computer literacy (Microsoft Office, email, database systems)
• Valid driver's license and reliable transportation

EDUCATION & EXPERIENCE

Minimum Requirements

• High school diploma or General Education Development (GED) certificate AND
• Minimum 5+ years of inspection-related or operations management experience

Preferred Qualifications

• Associate's degree or higher in business, operations management, or related field
• Formal management training or professional development certification
• Prior supervisory or operations management experience in inspection, laboratory, or field services
• Familiarity with Business Management Systems (BMS) or ISO standards
• Experience in the petroleum, chemical, or energy industry
• Knowledge of Martinez, CA local market and customer base

LANGUAGE SKILLS

• Ability to read, interpret, and implement safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports, correspondence, and operational documentation
• Ability to speak effectively to groups of customers and/or employees
• Ability to communicate clearly and professionally with all organizational levels
• Bilingual capability (English/Spanish) preferred for Martinez location

MATHEMATICAL SKILLS

• Capable of performing calculations required for operations management and financial analysis
• Able to perform pertinent operational calculations (sampling rates, quality metrics, scheduling)
• Able to read, understand, and analyze financial statements and performance metrics
• Proficiency with spreadsheets and basic statistical analysis

REASONING ABILITY

• Ability to apply common-sense understanding to complex operational situations
• Ability to prepare and/or follow instructions in written, oral, or diagrammatic form
• Ability to deal with problems involving multiple variables in both standardized and non-standardized situations
• Ability to determine appropriate course of action based on available information and company policies
• Sound judgment in safety-critical and customer-sensitive matters

ADDITIONAL SKILLS & ABILITIES

• Excellent interpersonal and "people skills"
• Strong organizational and time management abilities
• Customer service orientation and problem-solving mindset
• Computer proficiency (Microsoft Office Suite, email, database systems, LIMS familiarity preferred)
• Attention to detail and accuracy in record-keeping
• Ability to work collaboratively across departments and with external stakeholders
• Adaptability and flexibility in a dynamic operational environment
• Commitment to continuous learning and professional development

CERTIFICATES, LICENSES & REGISTRATIONS

• Valid driver's license required
• IFIA Petroleum Inspector Certification (preferred)
• LEAN or Six Sigma certification (preferred)
• CPR/First Aid certification (preferred)

PHYSICAL DEMANDS

The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular Requirements:

• Sitting for extended periods at desk/office workstation
• Using hands to handle, feel, and manipulate objects, tools, and controls
• Talking and hearing clearly (in-person and via telephone)
• Viewing computer screens and documents (close vision)

Frequent Requirements:

• Standing and walking throughout facility
• Tasting and smelling (for laboratory/inspection functions as needed)
• Reaching with hands and arms
• Climbing stairs to access different facility areas

Occasional Requirements:

• Lifting and/or moving up to 50 pounds
• Climbing ladders or ascending to elevated work areas
• Stooping, kneeling, or crouching
• Working in confined spaces or at heights (with appropriate safety protocols)
• Exposure to chemical fumes or airborne particles (with PPE)

Vision Requirements:

• Close vision (desk work, documentation)
• Distance vision (facility oversight, field observations)
• Color vision (for inspection/testing tasks)
• Peripheral vision
• Depth perception
• Ability to adjust focus between near and distant objects

WORK ENVIRONMENT

The work environment characteristics described are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular Exposure:

• Indoor office environment with climate control
• Outdoor weather conditions (when conducting field oversight or inspections)
• High-noise industrial environments
• Petroleum and chemical product handling areas
• Proximity to flammable and hazardous materials (with appropriate safety protocols)

Frequent Exposure:

• Wet and/or humid conditions
• Fumes, vapors, or airborne particles (with PPE)
• Chemical or caustic substances
• Industrial equipment and machinery
• High-pressure client interactions and deadline-driven situations

Occasional Exposure:

• High or precarious places (elevated work areas, tank tops)
• Extreme temperatures
• Confined spaces
• Emergency or crisis situations requiring immediate response

Environmental Considerations:

• Martinez, CA location subject to regional air quality regulations
• Proximity to San Francisco Bay petroleum and refining operations
• Access to major transportation corridors and port facilities
• Industrial/commercial zone characteristics

CAREER DEVELOPMENT

This Operations Manager position is a key developmental role for advancement to Branch Manager. Successful candidates demonstrating strong P&L management, leadership capability, and operational excellence will be considered for Branch Manager opportunities as they become available within Bureau Veritas Fuels.

EQUAL OPPORTUNITY STATEMENT

Bureau Veritas is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

"At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.

Here's a breakdown of what we provide:

Base Pay is adjusted based on job-related knowledge, skills,  experience, and market location.

Our Health and Welfare Benefits are designed to meet your needs, eligible on your first day of employment:

Medical, Dental, and Vision coverage

Company-matched Retirement plan

Generous Paid Time Off and Company Holidays

Life Insurance and AD&D coverage

Paid Parental Leave Up to 10 Weeks for Pregnancy

Short-Term Disability (STD) and Long-Term Disability (LTD)

Tuition Assistance, along with optional life and pet insurance

Access to Corporate Discounts

This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws, with our base pay determined by market location.

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities."

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com.

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

https://www.dol.gov/agencies/ofccp/posters