Service Centre Customer Service Representative

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Service Centre Customer Service Representative

1 Year Contract

St. John’s, NL

DESCRIPTION:

Greeting clients, receiving external samples, logging receipts into BV's Sample Reception system, and coordinating sample shipments to fixed labs – client interaction and sample management comprise the core of this role. Ensure proper documentation, timely communication, and exceptional service delivery for all regional clients.

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Key Accountability/Responsibilities:

• Greeting all clients in a friendly, positive manner and answer the main phone line to assist with customer inquiries
• Receive all external client samples and log receipt into BV's Sample Reception system
• Repack samples and arrange for shipment of all samples to the fixed lab
• Coordinate with external providers such as courier services when required
• Ensure proper daily communication of sample shipments to the fixed lab
• Prepare bottle order requests and coordinate delivery of bottle orders
• Inspect incoming samples and enter all sample and client information into LIMS
• Sample entry and login of samples into LIMS including client details, testing requirements, short holding times and turn-around time
• Recognize routine and non-routine problems and escalate to the Supervisor promptly
• Monitor and maintain supply inventories to ensure operational continuity
• Proactively ensure overall satisfaction of regional client base through timely communication with project management and supervisor as appropriate
• Work closely with Business Development and Customer Service teams to grow Bureau Veritas' market share with existing and new clients
• Monitor, calibrate and maintain the temperature of fridges, thermometers and temperature guns
• Adhere to Bureau Veritas' quality systems QA/QC procedures, SOPs and external accreditation requirements
• Adhere to Bureau Veritas' safety policies
• Provide support to other related departments or areas as required (i.e. Sample Entry, Bottle Prep)
• Other duties as required

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QUALIFICATIONS [Minimum Requirements]: 

Education and Experience:

• High School Diploma required
• Experience in a laboratory environment is considered an asset
• Strong computer skills (Microsoft Teams, Outlook, Excel, etc.)

Attributes:

• Ability to lift up to 50 lbs
• Excellent attention to detail
• Strong written and oral communication skills; good command of English
• Ability to work independently as well as engage others when required in escalation of concerns to meet client needs or to best manage client expectations
• Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes as required

Working Conditions:

• Fast-paced service centre environment
• Ability to handle multiple tasks and prioritize effectively
• Lifting and carrying up to 50 lbs
• May involve long periods of standing
• Handling of samples using established safety procedures

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Bureau Veritas is a world leader in testing, inspection and certification services.

When we look at Bureau Veritas, we want to see a reflection of the communities in which we work.  Inclusion is about actively involving every employee’s ideas, knowledge, perspectives, approaches and styles to maximize business success.  Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.

Our purpose: shaping a world of trust.

Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society. 

Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.

We respect our people and believe in our talents. 

We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.

We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development. 

Being part of the BV family, is more than just working, it’s being convinced that you will Leave your mark…. in shaping a world of trust.

Shaping a World of Trust