Scheduler- Virginia Region

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Scheduling & Coordination
•    Schedule elevator inspections in compliance with regulatory timelines and client requirements
•    Coordinate with field technicians to optimize routes, reduce travel time, and maximize daily productivity
•    Manage appointment confirmations, reschedules, and cancellations with clients
•    Maintain accurate, up-to-date scheduling systems and databases, including populating Schedule dates in the WOM system
•    Prioritize urgent or emergency inspection requests
•    Communicate National Account Schedules to the National Account Coordinator weekly
•    When needed Communicate scheduled dates to appropriate Client Account Coordinator

Client Management
•    Serve as primary point of contact for scheduling inquiries and service requests
•    Communicate inspection dates, times, and requirements to clients professionally
•    Address scheduling conflicts and client concerns promptly and diplomatically
•    Maintain detailed records of client preferences and special requirements
•    Maintain up to date contact information of Maintenance providers in WOM Database

Administrative Support
•    Obtain Purchase Orders from clients, when required
•    Assist Client Account Coordinators if needed
•    Generate scheduling reports and performance metrics for management review
•    Ensure compliance with Bureau Veritas quality standards and procedures
•    Maintain confidentiality of client and inspection data

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Regulatory Compliance
•    Perform all assigned training by deadline

•    Utilize company databases effectively (Training Provided)
•    Input and maintain accurate inspection data in company databases
•    Create and maintain inspection route maps and Inspector assignments
•    Document any issues, delays, or special circumstances
•    Support audit trails and regulatory compliance documentation

Competencies
The requirements listed below are competencies required to perform the job successfully.
Technical Skills:
•    Strong organizational and multitasking abilities
•    Excellent written and verbal communication
•    Proficiency with company software (onsite training provided) and Microsoft Office Suite
•    Ability to learn new systems quickly
•    Attention to detail and accuracy
•    Professional demeanor and problem-solving mindset

Education, Certifications, and Experience 
•    Education: High school diploma or equivalent; some college coursework preferred
•    Experience: 2+ years in client services, account coordination, or related field
•    Technical Knowledge: Familiarity with elevator inspection processes or building systems a plus

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