Service Center Customer Service Representative

Job Title: Service Center Customer Service Representative 

Location: Whitehorse, Yukon

Duration: Fixed-Term until September, 2026

Basic Purpose:

Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team. This position also includes administrative functions.

Key Accountability/Responsibilities:

• Greet all clients in a friendly, positive manner
• Receive all external client samples
• Repack samples and arrange for shipments of all samples to the fixed labs.
• Coordinate with external providers such as courier services and hot-shots when required
• Ensure proper daily communication of sample shipments to the fixed labs
• Prepare bottle orders requests and coordinate delivery of bottle orders
• Recognize routine and non-routine problems and escalate to the Supervisor
• Ensure supply inventories are maintained
• Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
• Work closely with outside sales staff to grow Bureau Veritas’s market share with existing and new clients
• Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
• Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.
• Adhere to Bureau Veritas’ safety policies.
• All other responsibilities as assigned

Skills and Knowledge:

• High School Diploma
• Experience in a laboratory environment is considered an asset
• Ability to lift up to 40 lbs
• Excellent attention to detail
• Strong communication skills (both written and verbal).
• Strong computer skills (Microsoft Word, Excel, Outlook etc.)
• Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
• Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required

Working Conditions:

• High level of work production in fast-paced lab environment
• Flexible working hours, overtime and shift work
• Changing priorities and balancing workload to meet tight deadlines
• Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
• Hazardous materials are handled using established safety procedures and appropriate equipment

Additional Info:

Bureau Veritas is proud to be committed to providing fair and competitive pay.

The salary range for this role is $23-$25 an hour.