Client Service Support

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here are our Core Values:

Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a

Job Title: Client Service Support 

Reports to: Customer Experience Manager

Department: Client Service

Location: Vancouver, BC

Basic Purpose:

The Client Service Support Rep is responsible for receiving, reviewing and delivery of manual entry of information within our laboratory information management system in addition to ensuring accuracy and maintenance of client information. This position will also provide supportive services for the client services and general office administrative team, including on-site managers.

Essential Duties and Responsibilities

• • Perform manual data entry and ensure accurate delivery of subcontract analysis.
  • Coordinate additional, metallic, rerun, and reprep analyses.
  • Execute report corrections and retransmissions as directed by management.
  • Collaborate with production staff and branch offices as needed.
  • Create, edit, and manage job reports; deliver digital data and archive records.
  • Support client billing and service tracking activities.
  • Maintain and update client CRM inventory.
  • Adhere to safety regulations, BV Group policies, and applicable ISO standards.
  • Demonstrate professional conduct and consistently wear required PPE.
  Provide feedback and suggestions for process improvements.

Skills and Competencies:

• • Excellent communication skills, both verbal and written English
  • Excellent computer skills, particularly with MS Office applications
  • Strong interpersonal skills – outgoing, positive and flexible
  • Strong organizing and problem solving skills to effectively handle time critical issues
  Able to work independently and with others
• Knowledge of office processes, practices and general computer application
• Excellent computer skills, particularly with MS Office applications
• Knowledge of Laboratory processes necessary
• Experience in Office/Administrative support or environment an asset
• Strong interpersonal skills – outgoing, positive and flexible
• Strong organizing and problem solving skills to effectively handle time critical issues
• Able to work independently and with others
• Excellent communication skills, both verbal and written English
• Detail oriented
•  

Benefits:

• Health & Dental Coverage
• Life Insurance
• STD & LTD Coverage
• Company RRSP match
• Employee Assistant Program (EAP)
• Professional Development

Bureau Veritas is proud to be committed to providing fair and competitive pay.

The salary range for this role is $21 - $23 an hour.

Pay within this range varies by work location and may also depend on job-related knowledge, skills, experience, and market location.