CS Executive

Duties & Responsibilities:

 

- Proficient in BISNET.

- Contact the clients to understand their needs or inquiry of company’s services and work with different teams to meet the needs of the clients

- Define clear quotation information (test program/lead time/sample size/price) to client.

- Get VAT information before issue offer.

- Issue offer in BISNET.

- Send offer to client and get the confirmation or bank slip according to client’s payment level.

- Save signed offer and bank slip to server.

- Ensure to issue invoice on time after project is finished.

- Send invoices regularly and provide tracking number to client.

- Chase payment until receiving bank slip.

- Support financial team to collect payment and keep DSO clearly.

- Ensure payment recognized with finance.

- End offer in BISNET on time.

- Manage the relation between clients and internal teams.

- Reply the inquiry from different kinds of clients (local or overseas) with 24 hours, even for some questions CS need to check with CRM/engineer, please chase them to get the answer.

- Pick up phone calls quickly, and help your other team members to pick up phone calls and take note for your colleagues so he/she can call back in time.

- When you’re not in the office, please use the “out of office” function in Lotus notes and set up your phone to your back up.

- Make sure you understand what client or engineer said and the reply is what client really needs. Don’t just copy paste.

- Match sample on time and make sample status clearly.

- Get BU code and record internal subcontract fee for internal subcontract cases.

- Send / upload reports on time.

- Keep the clients informed of the test / inspection result and work closely with the test/inspection team to prepare the regular case status follow up for clients

- Coordinate on the testing / inspection schedule according to the client’s expectation and adjust with client if necessary

- Participate to client’s meeting.

- Uses time efficiently, concentrating on most important priorities.

- Team work well.

- Don’t transfer internal emails to clients.

- Don’t tell client the test/inspection result before confirmed by product line manager.

- Keep positive energy and not transmit negative energy.
- Salary and bonus should be treated with confidentiality.
- Ensure customer satisfaction.
- Follow the internal quality system of LCIE China
- Adhere to BV CPS quality requirements