GB PROGRAM SERVICE DELIVERY

Position Summary

Provide a strong activity and manage the activity of the team in order to guarantee the quality of program client service delivery.

Duties & Responsibilities

Responsible for the product regulatory and testing requirements in China market.

• Closely track changes in China product regulations and communicate relevant standards, requirements and policies to global team and customers
• Deliver the labelling requirement to BV customers and update the regulatory information. Support customer CIQ/AIC program solution.
• Perform gap analyses between service required vs. standard offer provided for new clients
• Support request for proposals review focusing on program administrative requirements and suggest as appropriate best practices
• Translate client instructions or requirements into operational language using process engineering or design for manufacturability methodologies.
• Lead program setup included but not limited: Process, measurable KPI, monitor tool and other related documents.
• Lead program change management to ensure smooth implementation in BV China labs.
• Lead program training to the relevant labs.
• Facilitate continuous improvement through projects in conjunction with operations, IT and various process teams.
• Review program performance regularly with the client and key account manager
• Handle client complaints and facilitate resolutions real time
• Lead program change management using program design best practices

QHSE

• Follow the internal quality system and HSE requirement of CPS North China.
• Adhere to BV CPS quality requirements.

Skills & Requirements

• Strong background in technical sciences for China Market testing requirement
• Strong knowledge in applicable product safety standards and norms, testing procedures
• 3-5 years of work experiences in laboratory
• Strong background in product safety, and consumer protection law
• Good understanding in product development, supply chain management processes
• Good communication skills (verbal, writing) in English and Mandarin
• Good work team spirit in the company & good in organization & arrangement
• Good at Office tool skill