Key Account Manager

Job Summary:
The Key Account Manager is responsible for managing and growing the company's most strategic and high-value customer accounts. They will be the primary point of contact for these key clients, working closely with them to understand their needs, provide tailored solutions, and ensure a high level of customer satisfaction. The Key Account Manager will collaborate cross-functionally with sales, marketing, operations, and other teams to deliver exceptional service and drive revenue growth.

Key Responsibilities:

• Manage and grow a portfolio of the company's most important customer accounts
• Serve as the primary liaison between the company and key clients, building strong, collaborative relationships
• Develop a deep understanding of the client's business, goals, and challenges, and use this knowledge to provide strategic recommendations and customized solutions
• Coordinate the efforts of cross-functional teams to ensure seamless service delivery and client success
• Identify new opportunities for growth and expansion within existing accounts
• Forecast and track key account performance metrics, and report on progress to internal stakeholders
• Collaborate with the sales team to develop and execute account-specific sales strategies
• Represent the company and maintain a positive brand image with key clients
• Stay up-to-date on industry trends, competitor activities, and best practices in key account management

Required Qualifications:

• Bachelor's degree in business, marketing, or a related field
• Minimum 5 years of experience in a key account management or strategic sales role
• Proven track record of growing and retaining high-value customer accounts
• Excellent communication, negotiation, and relationship-building skills
• Strong problem-solving and critical thinking abilities
• Ability to work collaboratively with cross-functional teams
• Willingness to travel to meet with clients as needed

Preferred Qualifications:

• Master's degree in business administration or a related field
• Experience in the HLTY industry
• Certification in key account management or sales management