CRM Executive

Duties & Responsibilities:

• Work with US KAM/Local Sales to develop the new customers; Maintain the existing customers
• Work with Local Sales to promote the services of testing, certification and inspection regarding the E&E consumer product service to North American retailers/suppliers/manufacturers in Greater China.
• Organize seminar/workshop/exhibition for the target customers and related end-users.
• Work with CS responsible for maintaining and developing high level of service in terms of performance and technical skills
• Monitor and analyze the competitors’ action, status and the concerning market share etc.
• Monitor and analyze the market trend and define the possible new services.
• Proactive customer outreach;
• Mitigate customer complaints;
• Apply and implement the procedures of quality system of the company
• Follow the company internal quality system
• fully comply with the requirements of the Bureau Veritas Code of Ethics

Skills and Requirements:

• Strategic partnering and negotiation skills, has outstanding relationship-building capabilities, and is comfortable managing company and business partner expectations
• Strong communications and influencing skills 
• Fluent in written and spoken Chinese & English, able to communicate with foreign colleagues and customers if needed. Team work spirit
• Aggressive on objectives
• Adaptable to different cultures
• Customer focused, energetic and willing to work overtime and frequent business trip
• Proactive and flexible
• Strong ability of data mining and analysis
• Experience with TIC industry or retail & e-commerce would be an advantage
• Proficiency with Windows, Word, Excel &PPT

Education & Experience:

• College Degree or above
• 3 year or more of working experience in same field.
• Good knowledge of English.