Program Service Delivery Manager

必维创立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。
作为值得信赖的商务伙伴，必维提供的创新性解决方案不仅帮助客户符合法规和标准的要求，更为客户降低风险、提升业绩表现并促进其可持续发展。 必维的核心价值是诚实守信、客观公正、客户至上、安全工作。
必维已获得绝大多数国家和国际组织的认可和授权。

Duties & Responsibilities

• Responsible for the program performance management including product regulatory and testing requirements in EMEA market.
• Closely track changes in market product regulations and communicate relevant standards, requirements and policies to global team and customers
• Perform gap analyses between service required vs. standard offer provided for new clients
• Support request for proposals review focusing on program administrative requirements and suggest as appropriate best practices
• Translate client instructions or requirements into operational language using process engineering or design for manufacturability methodologies
• Facilitate continuous improvement through projects in conjunction with operations, IT and various process teams
• Review program performance regularly with the client and key account manager (TET, On hold, service issue etc.)
• Handle client complaints and facilitate resolutions real time
• Lead program change management using program design best practice

Skills & Requirements

• Strong background in technical sciences for EMEA market with hardline toy product category
• Strong knowledge in applicable product safety standards and norms, testing procedures for hardline & toy
• 5-8 years of work experiences in product safety/conformity
• Strong background in product safety, and consumer protection law
• Good understanding in product development, supply chain management processes
• Good communication skills (verbal, writing) in English and Mandarin.

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