IT Support Specialist

Roles and Responsibilities:

1. Support desktop, notebook, telephones, printers and audio/visual Equipment;

2. Analyze and recommend new technologies as appropriate for use by the Business;

3. Work as IT SSC Provide technical assistance and work direction to aid other employees.

4. Top management Tech and Event Support

Desirable Skills:

1. Ability to work with business users in defining local requirements and delivering locally approved solutions

2. Good language skills in native spoken & written English is a must;

3. Ability to build, communicate and maintain relationships in Shanghai office and other remote Office

4. Can work independently with strong analytical and problem solving skills;

5. Self-motivated, multitasking, able to work under pressure and to tight schedules.

Technical Knowledge:

1. Microsoft Windows 10 / 11;

2. Microsoft Office  2016&2019 / M365

3. Video Conference (Zoom) / (MS Teams);

4. Understanding of audio visual Equipment;

5. VoIP Telephone (Cisco); TCP/IP Network;

6. M365 Outlook E-mail Client;

7. Mobile Technologies (iOS, Android);

8. IT Compliance

9. AD & IT Ticket System

Qualifications:

1. Bachelor Degree in computer science or related disciplines;

2. More than 3-5 years work experience and demonstrated 1st to 3rd level IT skills.