Operation Manager

Duties & Responsibilities:

• Strategic Planning

Develop and implement business plan with strategic priorities aligned with SBU.

Develop Business Contingency Plan to minimize the impact.

• Financial Management

Deliver IG (Internal Goal) P/L delivery without compromising BV absolutes and quality service delivery.

Predictable planning and forecasting to improve IMF accuracy.

Protect OP and take cost control actions when needed.

Ensure invoice accuracy.

• Quality Management

Continuously improve quality management process and tool to ensure LTO and risk control.

Lead the team to have full compliance to code of conducts.

Develop quality KPI and follow through so that to improve the customer satisfaction.

• Operation Excellence

Drive operational excellence to continuously improve productivity, process and cost management effectiveness to deliver required OPM.

• Service Delivery

Drive service delivery excellence to satisfy our clients and ensure world class service delivery to guarantee the TAT, customer satisfaction, report quality.

• GR/EHS & Safety Management

Drive improvement in ESG and achieve safety targets.

• Technical and Capabilities Development

Continuously driving technical competence and innovation to support site strategic plan.

Close work with Marketing and BDs to insights about market trends, customer needs, and competitive dynamics.

Drive local growth projects.

Drive business engagement activities with SBU to continuous support site business growth.

• Talent Development

SKR identification, pipeline identification/development, talent rotation.

R&R clarification, organization alignment with SBU/Function.

Culture building and development to ensure BVocal satisfaction improvement.

Work with HRBP to find right profile talent.

Education / Qualifications:

• Bachelor or Master in: Engineering or Science

Skills, Experience:

• 10 years’ working experience, with above 5 year team management experience in TIC Industry or international trading
• Full proficiency of the Chinese and English Language, other language skills is seen as a pro
• Proven Experience and Knowledge of digital tools.
• Good knowledge of Quality management of the industry as well as the company's product & service.
• Communication & Presentation
• Willing to learn and be able to work under pressure and travel
• Experience in a collaborative / cross functional / matrix organization