PROGRAM SERVICE DELIVERY MANAGER-HARDLINE & TOY

Position Summary

Provide a strong leadership to manage the activity of the team in order to guarantee the quality of customer service.

Duties & Responsibilities

• Responsible for the program performance management including product regulatory and testing requirements in AME/EMEA market.
• Closely track changes in market product regulations and communicate relevant standards, requirements and policies to global team and customers
• Perform gap analyses between service required vs. standard offer provided for new clients
• Support request for proposals review focusing on program administrative requirements and suggest as appropriate best practices
• Translate client instructions or requirements into operational language using process engineering or design for manufacturability methodologies
• Facilitate continuous improvement through projects in conjunction with operations, IT and various process teams
• Review program performance regularly with the client and key account manager (TET, On hold, service issue etc.)
• Handle client complaints and facilitate resolutions real time
• Lead program change management using program design best practices

QHSE

• Follow the internal quality system and HSE requirement of CPS North China.
• Adhere to BV CPS quality requirements.

Skills & Requirements

• Strong background in technical sciences for AME/EMEA market with hardline toy product category
• Strong knowledge in applicable product safety standards and norms, testing procedures for hardline & toy
• 5-8 years of work experiences in product safety/conformity
• Strong background in product safety, and consumer protection law
• Good understanding in product development, supply chain management processes
• Good communication skills (verbal, writing) in English and Mandarin.