Executive - Customer Service

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Job Summary (Brief overview on the scope of job responsibility):

•    Assist supervisor for paper work&comma such as preparing&comma distributing and collecting back the handling kit.
•    Distribute to and collect from the inspectors the inspection samples&comma issue quotations
•    and reports to the client / factory.
•    System maintenance such as IBMS&comma Summary report preparing.
•    Attend to clients’ enquiries.    

Interrelationships (Other key functional or communicational lines):

•    Coordinate with local and overseas clients&comma factories and vendors.
•    Coordinate with supervisors&comma Assistant Manager&comma Sub-Regional Manager – IAA for all job related activities.

Job Responsibility & Accountability (Key Roles&comma functions & accountability):
•    Co-ordination with HK-office&comma Clients&comma Selling Office and Vendors for inspection.
•    Receiving orders from CPSI HK as well as selling offices (Through IBMS) and collection of inspection reference details.
•    Collection of inspection reference details.
•    Coordinate with suppliers for scheduling inspections.
•    Update the schedule data with job allocation for concerned inspector in respective region.
•    Sample control and file keeping (log book maintenance).
•    Inspection files preparation.
•    Sending reports to client and follow up to match the TAT.
•    Handling of IBMS for inspection related activities.
•    Update all the weekly/monthly reports as per head office/other selling office requirements.
•    Invoice preparation.
•    Support the Sub-Regional Manager - IAA and supervisor for any other job as required.

Required Skills & Qualification:-

•    Graduate or above in any discipline.
•    Good command of English&comma both oral and written.

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