Manager -Credit Control

Job Description

Credit & Collections Head – India

Location: India
Department: Finance
Reports to: Regional Finance Controller
Team Size: 10 (Collection Executives)

1. Role Summary

The Credit & Collections Head – India is responsible for leading the India credit control and receivable’s function, ensuring the achievement of DSO targets, monthly collection targets, and strong cashflow performance. The role requires independent leadership of a multi‑location team of 10, effective follow‑up governance, and driving consistent process discipline across all regions.

2. Key Responsibilities

• Credit & Collection Governance
• Lead end-to-end credit control operations across all India business units.
• Deliver DSO, overdue, and monthly collection targets aligned with Group and Regional objectives.
• Review aging reports, overdue buckets, and initiate timely follow-up or escalation actions.
• Strengthen credit risk assessment, customer payment behavior tracking, and credit limit compliance.
• Team Leadership
• Manage, coach, and develop a team of 10 spread across regions.
• Define KPIs for team performance (DSO, collection %, follow-up compliance, dispute resolution).
• Ensure adherence to daily/weekly action plans and maintain high productivity and discipline.
• Follow-up Mechanism & Process Control
• Implement structured follow-up cycles: calling cadence, customer reminders, escalation matrices.
• Ensure complete documentation of customer commitments, disputes, and collection notes.
• Drive standardization, policy compliance, and timely resolution of billing or service-related issues.
• Stakeholder & Customer Interface
• Work closely with Operations, Sales, and PL Heads to resolve disputes and accelerate collections.
• Present monthly collection performance and risk accounts in finance and business reviews.
• Coordinate with legal for chronic overdue accounts requiring recovery actions.
• Continuous Improvement
• Identify gaps and implement process enhancements for faster collection cycles.
• Promote the use of dashboards, trackers, and digital tools for better transparency and governance.

3. Qualifications & Skills

• Post Graduate / MBA Finance preferred with 10–15 years of credit & collection experience.
• Proven ability to independently manage a large credit team (10+).
• Strong negotiation skills and customer-handling capability.
• Excellent command over aging analysis, risk assessment, and commercial terms.
• Proficient in MS Excel, dashboards, and reporting.

4. Competencies

• Leadership & People Management
• Strong Follow-up Discipline
• Stakeholder Collaboration
• Communication & Negotiation

Description:
In this role, you'll be utilizing your technical accounting expertise to provide the following support:

• Reviewing and scoring the Bank Accounts reconciliations (Global entities)
• Reviewing Magnitude Financial Consolidation package with Trial Balance and Auditors report.
• Reporting the Quality score/ feedback of Bank recs for the consolidated group and Global divisions
• Flex GL / SL balances uploads
• Currency upload, User queries (Global level), other support in AR or GL activities as a Cross-training requirement.
• Managing MAIA – Capex Approval tool and workflow
• Hands-on experience on the preparation of Bank Reconciliations, Inter-company reconciliations, and Balance sheet reconciliations
• Added advantage of an experience into General Ledger (GL) accounting, Record to Report (R2R), GL closing and reporting roles
• Good Accounting knowledge and concepts clarity is required
• Good English communication skills - To communicate and resolve User queries independently
• Good Excel skills are required.

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