Senior Associate - Credit & Collections (NAM)

Job Title:                      Credit and Collections Coordinator        

Reports to (title):       Collections Manager 

Department:               Finance

Basic Purpose:   What is the overall function of the job? 

• Manage customer accounts and collect money owed. Minimize bad debt write-offs and ensure adherence to the company credit management policy. This in turn will maximize cash flow and profitability for the organization.

Key Accountability/Responsibilities:   What specifically is this job expected to accomplish? 

• Establish and maintain friendly, effective, and cooperative working relationships with customers in your assigned portfolio
• Make collection calls, send e-mails, and send statements of account to customers
• Escalate overdue accounts as necessary to Collections Manager, Operations, and/or Operations Management, and assist in development of payment strategies and agreements
• Provide customer service while addressing collection issues, facilitating customer refunds, and account adjustments, and working with operations teams to resolve client discrepancies and short payments
• Reduce DSO
• Participate in monthly meetings with Operations and Collections Manager to review overdue/problem accounts and develop action items around these accounts
• If required, perform credit checks for new accounts, and establish credit limits for customers
• Reconcile customer accounts - Obtain payment remittances to inform the cash application team of which invoices to clear, and research unapplied cash amounts for cash application team to apply to invoices
• Work with operations to process offsetting entries to clear credits with invoices
• Perform other assigned tasks and duties necessary to support the collection department goals and initiatives

Skills and Knowledge:  What skills and knowledge are used to carry out job responsibilities and solve problems?

• 5+ years business-to-business collections experience
• Excellent verbal and written communication skills is a MUST
• Computer literate, MS Office, including intermediate Excel knowledge (subtotals, functions, pivot tables, etc.)
• Team player with strong interpersonal skills and a good listener
• Good organization skills and ability to work independently
• Good judgment and analytical skills
• Commitment to excellent customer service
• Credit management course from accredited institute will be considered an asset
• JD Edwards experience will be considered an asset