Senior Associate - Credit & Collections (NAM)

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Date: 20 Mar 2024

Location: Noida, Uttar Pradesh, IN

Company: Bureau Veritas

 

Job Title:                      Credit and Collections Coordinator        

Reports to (title):       Collections Manager 

Department:               Finance

 

Basic Purpose:   What is the overall function of the job? 

 

  • Manage customer accounts and collect money owed. Minimize bad debt write-offs and ensure adherence to the company credit management policy. This in turn will maximize cash flow and profitability for the organization.

 

Key Accountability/Responsibilities:   What specifically is this job expected to accomplish? 

 

  • Establish and maintain friendly, effective, and cooperative working relationships with customers in your assigned portfolio
  • Make collection calls, send e-mails, and send statements of account to customers
  • Escalate overdue accounts as necessary to Collections Manager, Operations, and/or Operations Management, and assist in development of payment strategies and agreements
  • Provide customer service while addressing collection issues, facilitating customer refunds, and account adjustments, and working with operations teams to resolve client discrepancies and short payments
  • Reduce DSO
  • Participate in monthly meetings with Operations and Collections Manager to review overdue/problem accounts and develop action items around these accounts
  • If required, perform credit checks for new accounts, and establish credit limits for customers
  • Reconcile customer accounts - Obtain payment remittances to inform the cash application team of which invoices to clear, and research unapplied cash amounts for cash application team to apply to invoices
  • Work with operations to process offsetting entries to clear credits with invoices
  • Perform other assigned tasks and duties necessary to support the collection department goals and initiatives

 

Skills and Knowledge:  What skills and knowledge are used to carry out job responsibilities and solve problems?

 

  • 5+ years business-to-business collections experience
  • Excellent verbal and written communication skills is a MUST
  • Computer literate, MS Office, including intermediate Excel knowledge (subtotals, functions, pivot tables, etc.)
  • Team player with strong interpersonal skills and a good listener
  • Good organization skills and ability to work independently
  • Good judgment and analytical skills
  • Commitment to excellent customer service
  • Credit management course from accredited institute will be considered an asset
  • JD Edwards experience will be considered an asset

 

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