Service Delivery Team Leader

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Date: Apr 5, 2024

Location: Manchester, Greater Manchester, GB

Company: Bureau Veritas


An award-winning employer, our people are trusted and responsible, believing in what they do with a clear commitment to contribute to transforming the world we live in and shaping a world of trust. Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world’s biggest household names. With more than 400,000 global clients and a reputation for quality, we are at the forefront of service and innovation.

Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging working environment, which is open and inclusive and individuals are given the opportunity to fulfil their potential and really leave their mark.



Role: Service Delivery Team Leader 

Location: Hybrid Working 2 days per week - Manchester office

Package: Competitive salary, Up to 12% Pension, Health Care, and other Flexible benefits


Are you a Senior Planner / Planning Manager? Do you have experience managing a team?


If yes, we want to hear from you!


This is a great role for someone looking for that next step in their career!



Role Purpose:   To lead and develop the Procurement Shop department with accountability for project & service coordination, contract set up, invoicing and procurement service delivery proactively supporting them to deliver services to external and internal clients, while provide BI feedback to the management team and other departments.


Main Duties and Responsibilities:

  • Responsible for making sure UK Procurement operations are delivered in line with budgets and required SLA’s
  • Responsible for the efficient project delivery for UK Procurement key accounts
  • Responsible for making sure contract set up is handled in an efficient way
  • Responsible for driving invoice targets and ensuring they are tracked and met on a monthly basis
  • Responsible for looking at how we drive efficiency while improving service delivery


Other Duties and Responsibilities include:

  • People management responsibility, ensuring engagement, development, recruitment & retention planning
  • Support the office and field based operational teams to ensure operational activities are being performed in accordance with KPI, SLAs, BV processes and policy.
  • Monitoring operating expenses and improve planning performance, service delivery and inspection decisions
  • Analyse monthly KPI and Financial results with BU Manager initiate corrective actions where performance is not aligned to expectations.
  • Responsible for managing the billing process in line with contractual terms and operational delivery
  • Ensuring process compliance and team training is maintained
  • Ensure correct selection & utilisation of internal/external resource to maintain activity margins
  • Provide operational back up support by delivering activities in during times of absence and high volume
  • Act as first point of escalation for departmental communication.
  • Manage department trackers to ensure matching of costs and revenue at the budgeted level
  • Lead and coach employees (providing individual development via motivation, assessment and feedback
  • Drive NPS and Investigate, establish root causes and implement corrective actions following complaints
  • Collate operational finance information - preparation of landing, WIP, invoicing and accruals
  • Attend periodic meetings with UK BU Manager to discuss operation performance, strategic decisions & KPIs


Experience & Skills Required

  • Experience ideally gained in an industrial or services environment
  • Good experience of working / managing a planning team
  • Good experience of resourcing for/managing field operations
  • Strong commercial awareness
  • Analytical skills and ability to deal with numbers / KPI’s
  • Positive approach to the challenges of change and see change as an opportunity


What’s in it for you?

  • Competitive salary 
  • 25 days holiday + bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days
  • Combined pension contributions of up to 12%
  • Share in Success company bonus scheme - We recognise that overall business success is due to the contribution made by every employee
  • Annual Salary review
  • Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
  • Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
  • Working for an Industry leading global Inspection company certified as a UK Top Employer for the last nine years in a row



Please be aware that all roles within Bureau Veritas UK&I may require a DBS, Credit or Security Clearance Check.


Bureau Veritas is an equal opportunity employer.  No job applicant or employee shall receive less favourable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability or age.


Bureau Veritas operates a strict Code of Ethics that ensures the proper conduct of our day-to-day business.  

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