Client Services Coordinator

Inspectorate, a world leader in independent inspection and analysis of traded commodities is, is part of the Bureau Veritas Group of Companies with clear vision and strategy designed to meet the challenges and demands of its’ shareholders, clients and staff.
Inspectorate focus on rewarding and training staff across the globe to develop a workforce who will act as ambassadors for the business and who will feel proud to be part of a growing and successful Group.
We are looking for people with drive, enthusiasm, commitment and integrity to join a global business with global opportunities.

Job Title: Client Services Coordinator

Location: Witham (Hybrid Working 2-3 days per week in the office)

Salary: Up to £27k per annum (DOE) + fantastic benefits including enhanced maternity/ paternity and life assurance

What’s in it for me?

These roles come with a competitive salary and industry leading training and development to support you throughout your career.

Core benefits include:

• 25 Days Annual Leave + Bank Holidays + (the option to buy or sell 5 per year)
• Health Care Cash Plan
• Enhanced Maternity and Paternity leave
• Employee Assistance Programme
• Volunteering Programme

About the Role

We are looking for an experienced Client Services Coordinator to coordinate the commercial aspects of the Bureau Veritas M&M business, in particular coordination of our inspection business for UK and international clients.

On occasion will be required to assist with the core business, as demand dictates. Primarily office based, the role will require client or site visits and event participation.

Responsibilities will include:

• Coordination of our Inspection jobs efficiently including but not limited to:

• initial enquiry
• handling of nominations
• confirmation with clear scope of works
• releasing regular updates
• checking of reports and sending to clients
• Invoicing
• Assisting Credit Control with cash collection when queries raised

• Championing BVs core values and ethics, proactively following group policies
• Ensuring both UK and International Inspectors have all information required to complete works
• Effective planning and utilisation of UK inspectors and subcontractors
• Liaison with sites and internal companies to ensure work is scheduled efficiently and effectively
• Data management of jobs using our internal operating system and client information
• Building strong relationships with clients to ensure focus is on quality service delivery
• Ability to negotiate with clients regarding pricing strategy and business development
• Undertaking and providing training activities as required
• Ability/willingness to assist in other areas of the Metals and Minerals UK Coordination teams, as and when required
• Contributing to the upkeep and improvement of office processes and procedures
• Identifying group offices or subcontractors who are more cost effective
• Involved in overall process improvement.

Experience & Skills Required:

• Educated to A level standard (or equivalent experience/qualification)
• Experience in contract and commercial agreements
• Experience in either logistics coordination/shipping ports industry or laboratory and testing protocols essential
• Ability to demonstrate building strong relationships either across department or with clients
• Ability to communicate to a high standard to ensure excellent quality of service
• Conflict resolution
• Good problem solver with strong dispute resolution skills
• Full driving licence and valid passport

About Us

At Bureau Veritas CSR is embedded in our DNA. Our mission is to reduce our clients’ risks, improve their performance and help them innovate to meet the challenges of quality, health & safety, environmental protection, and social responsibility.

Our goal is to build a team that looks like the world around us, and we want our people to stay and grow when they join us. As part of our efforts to build a world of trust for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a true sense of belonging.

Please be aware that all roles within Bureau Veritas UK&I may require a DBS, Credit or Security Clearance Check.

Bureau Veritas is an equal opportunity employer.  No job applicant or employee shall receive less favourable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability or age.

Bureau Veritas operates a strict Code of Ethics that ensures the proper conduct of our day-to-day business.