CS officer

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Date: Nov 18, 2025

Location: HO Chi Minh, Ho Chi Minh city, VN

Company: Bureau Veritas

 Job Description: CS Officer

Reporting: CS Leader

Tasks – Activities – Responsibilities

  • To contact the client and arrange audit schedules for the client list applied certification that shall be compliance with standard rules and Certification Body requirements;
  • To collect relevant documents from the client before the audit to make the audit plan;
  • To send the audit pack to the auditor to make an audit plan;
  • To collect and send the audit plan to the client prior to 7 days of audit.
  • To book taxi/car/airplane/do visa … arranging logistics for each audit;
  • To monitor and follow the draft and final audit report from the auditor on a timeline basing the rules of each standard;
  • To monitor and ensure the certificate issuance to the client at the promised time;
  • To support checking the claim fee for sub-auditor (if any);
  • To make the confirmation letter to the client after the audit is done/audit scheduled in case of request from them;
  • To mark the audit schedules in the system: Seibel & CMX correctly and comply with the CB requirements;
  • To work with other parties including Sale, Technical, SSC, and ICC to be completed tasks or solve any customer complaints (if any);
  • To check the invoice/payment status of each client after the audit is done and before the release of the certificate;
  • To clear backlog, advance scheduling follows timeline requirements;
  • To fulfill the file Scheduling log and follow the report;
  • To complete other assignments from the leader and manager.

 

Candidate Profile

  • Graduated from University/ College in English, Business Admin or related major  
  • Pleasant personality and good communication skills
  • Computer literacy is compulsory
  • Good at English skills

 

Professional behaviors

  • Interpersonal skills
  • Communication skills - verbal and written
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer Service orientation
  • Adaptability, initiative, stress tolerance

 

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