Customer Service Staff

MAIN TASKS

• Follow up on client confirmations, document collection, and contract management (review, draft, issue).
• Provide administrative support: maintain databases, manage sales documentation, contract set-up in system.
• Make sure audits program to be sent to the Clients timely and exactly. Being sure that all necessaries for an audit including assessment forms, needed documents (CR, SF01, QM, AUDIT TEMPLATE...) in hard copy or soft copy.
• Arrange and prepare logistics (car booking, air ticket booking, ...) for trainer/ auditor/ verifier.
• Follow up to collect the audit report/ audit result from auditor/verifier as KPIs. Remind Clients at proper time to ensure they provide the corrective actions timely.
• Support to issue invoice and payment document to client timely. Follow up debt collection and remind client for payment to make sure achieve the target.
• Contact with client and propose the training/auditing scheduling as client expectations.

CANDIDATE PROFILE

• Bachelor’s degree in English, Business Admin or Technical major
• At least 2 years working experience as Admin/Customer Service/ Secretary position or relevant
• Good command in office software (Outlook, Word, Excel, PowerPoint, ...)
• Fluent in reading, writing & speaking English is preferred
• Customer orientation and ability to adapt/respond to different types of character

Our job performance is within the framework of the BV Quality Assurance System, follow strictly HSE requirements, Codes of Ethics and BV Group’s policies and procedures.