Chinese Candidate - Technical Manager, E-Hardline / E-Toys

About the job

Working location: Cat Lai Zone, Thu Duc, Ho Chi Minh City

MAIN RESPONSIBILITIES

• Develop and implement new testing methods, technical procedures, and standards for Hardlines and Electrical & Electronics product categories in alignment with the company's business strategy.
• Drive new growth initiatives, technical capability development, new projects, and Technical Capability Development (TCD) programs to support new business opportunities.
• Manage and control technical governance activities to ensure compliance with applicable standards, regulatory requirements, customer protocols, and Bureau Veritas quality systems.
• Provide technical leadership, coaching, and training to internal teams, subcontractors, clients, and external stakeholders.
• Advise managers, supervisors, engineers, and technicians on technical matters related to testing operations and laboratory quality systems.
• Manage technical resources effectively to ensure optimum workload distribution, operational efficiency, and customer satisfaction.
• Collaborate with Quality, Customer Service, Business Development, Operations, and other departments to support business and operational objectives.
• Maintain strong relationships with subcontracted laboratories and external technical partners.
• Prepare technical proposals, test programs, and tender-related documentation when required.
• Ensure proper implementation and consistent application of testing standards, test methods, and technical procedures within the assigned teams.
• Identify, investigate, troubleshoot, and resolve technical issues and customer technical inquiries.
• Evaluate and propose purchasing plans for testing equipment, software, instruments, consumables, and technical resources.
• Establish, implement, and monitor KPIs for self and assigned teams.
• Lead continuous improvement initiatives to enhance laboratory efficiency, quality, technical competency, and service performance.
• Review, approve, and sign test reports according to the approved authorization matrix.
• Support customer visits, technical seminars, workshops, and training programs together with CS and BD teams.
• Monitor and control subcontracted testing costs and vendor performance.
• Support laboratory accreditation, audits, proficiency programs, and quality management system activities.
• Perform other duties assigned by the direct manager.

QUALIFICATIONS

• Bachelor's Degree or above in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics, Industrial Engineering, Physics, or other relevant technical disciplines.

MAJOR

• Electrical & Electronics Engineering, Mechanical Engineering, Mechatronics, Hardgoods Product Testing, Industrial Engineering, Physics, or other related engineering fields.

CERTIFICATE

• ISO/IEC 17025 Internal Auditor (preferred).
• Relevant technical certifications in Hardlines and/or E&E testing (preferred).

EXPERIENCE

• Minimum 10 years of experience in consumer product testing, including Hardlines/Furnitures/Toys and/or Electrical & Electronics product categories.
• Minimum 3 years of experience in a technical leadership or management position.
• Experience in laboratory operations, test method development, accreditation, and technical governance.

KNOWLEDGE

• Strong knowledge of Hardlines, Toys/Juvenile, and Electrical & Electronics testing.
• Good knowledge of international consumer product safety requirements and testing standards.
• Solid understanding of laboratory quality management systems and accreditation requirements, particularly ISO/IEC 17025.
• Knowledge of regulatory requirements and compliance programs applicable to consumer products.

SKILLS

• Excellent verbal and written English communication skills.
• Strong technical problem-solving and analytical skills.
• Good knowledge of consumer product testing standards and regulations.
• Strong project management and stakeholder management skills.
• Strong leadership, coaching, and people management skills.
• Good presentation and technical training skills.
• Proficiency in Microsoft Office and relevant laboratory systems.

CAPABILITIES

• Strong leadership and decision-making capability.
• Ability to manage multiple projects simultaneously.
• Ability to work independently and lead cross-functional teams.
• Strong customer-facing and consultancy skills.
• Ability to manage technical risks and resolve complex technical issues.
• Strong continuous improvement mindset.
• Working knowledge of ISO, IEC, EN, ASTM, FCC, UL, CE, RoHS, REACH, and other applicable standards and regulations.
• Ability to develop new testing capabilities and support business growth initiatives.
• High level of accountability, integrity, and professionalism.
• Ability to perform effectively under pressure and meet tight deadlines.

Benefits:

• Salary: negotiation + Transportation Allowance + Meal allowance
• 13th payment
• 18 days leaves full pay per year
• AON, accident Insurance
• Health checking/ Company trip & other benefits based on company policy