Customer Service Staff

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Job Description: Customer Service Staff
Reporting:  CS Manager

TASKS – ACTIVITIES – RESPONSIBILITIES

• Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;
• Consult and answer customer questions;
• Record and manage customer information and constantly update it on the database system;
• Building relationships with customers based on focusing on customer needs and wants and closing sales;
• Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
• Supporting team member to push audit report with auditor in case of late KPI;
• Evaluate customer feedback and identify ways to maximize customer satisfaction;
• Calculating and submit sub fee, OT of auditor/ sub-contractor.

CANDIDATE PROFILE

• Bachelor’s degree in English, Business Admin or Technical major
• At least 1-2 years working experience as Customer Service/ Admin position or relevant
• Effective team co-ordination and leadership skills
• Customer orientation and ability to adapt/respond to different types of character
• Ability to multi-task, prioritize, and manage time effectively
• Good command of English

TECHNICAL AND PROFESSIONAL SKILLS

• Good English skills (writing and speaking)
• Good social communication skills
• Clear voice and cheerful character
• Possess sound judgement, analytical skills and tenacity
• Problem solving with a high level of commercial awareness
• To understand complex operations from a broad perspective

BENEFITS

• Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, annual health check
• 13th salary, salary review per year, bonus
• Annual leave with pay: 15 -18 days/year + 5 sick leave/ year
• Phone allowance, taxi card,…
• Training & Development Activities: Professional Training, Soft-skill training, Awareness training (ISO 9001, 14001...)
• Participate in events with company such as Year end party, Outing trip, Family day. Environment day
• Gifts voucher on public holidays (Tet holiday, Independence Day, Hung King, Labor Day, Mid autumn..)
• Birthday gifts and shorter working time on birthday
• Opportunity to experience a professional, multinational working environment, & exposure to the European standard working style from a French company.

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