Customer Service Officer

Our Mission & Ambition are Shaping a World of Trust. A business to business to Society Company, contributing to transforming the world we live in.  Thanks to our nrivalled expertise, technical knowledge and worldwide presence, we support our clients by managing quality, safety, health and sustainability risks, to the benefit of society as a whole. This is what Bureau Veritas is about, truly believing that it contributes to bettering society.

Our Absolutes are Ethics, Safety and Financial control; and our Core Values are Trusted, Responsible, Ambitious & Humble, Open & Inclusive. We strongly believe that you are here more than just working, being part of the BV family, it’s being convinced that you will “Leave your mark… in Shaping a World of Trust”.

Job Description: The Customer Service Officer within the Building & Infrastructure department plays a pivotal role in ensuring smooth operations and effective communication within the department. The primary responsibilities include recording department meeting minutes, managing subcontractor relations, handling contracts, and facilitating customer interactions.

Responsibilities

• Record department meeting minutes and related department meetings.
• Search for subcontractors, and qualify subcontractors.
• Complete contracts with company subcontractors.
• Send reports to customers.
• Send payment requests to customers according to the payment milestones of the Contract and track payments.
• Manage delivery and receipt of tools and operational equipment.
• Monitor Customer/subcontractor payments.
• Receive documents from the Project Coordinator to complete accounting procedures.
• Support printing project records and documents.
• Supports storing project documents and reports on a shared drive.

Skills and Qualifications:

• Bachelor's degree in Business Administration, Management, or related field.
• Proven experience in administrative or customer service roles, preferably in a construction or infrastructure-related industry.
• Excellent communication skills, both written and verbal.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office suite and other relevant software applications.
• Attention to detail and accuracy in recording and maintaining documentation.
• Ability to multitask and prioritize tasks effectively.
• Experience in contract management and understanding of contractual terms and conditions is a plus.

Join an inclusive, flexible, and diverse company where you can thrive while contributing to positively transforming the world we live in.