Regional Operations Coordinator - Bellingham, WA

SUMMARY: Responsible for day-to-day operations coordination matters at local offices within the Region. Oil and Petroleum Operations Coordinators receive, record, and distribute work orders employees based on customers’ requests for service by performing the following duties: Represent the policies, ethics, and culture of the company in a support role. Include:  Provide operational support for Customer Nomination and Job orders, Invoicing, Safety/Calibration documentation, Company training and documentation.  Provide customer service, scheduling, and marketing for all locations in the Region. 
ESSENTIAL DUTIES & RESPONSIBILITIES: 
•    Receive orders from specialized clients, written and/or verbal. 
•    Create and maintain job files. Prepare and issue job orders and lab instructions. 
•    Responsible for financial reporting of the local office including timely billings and collections. 
•    Ensure all required information is distributed and is understood by staff. Keeps all parties fully informed as required during the assignment. 
•    Ensure all staff have adequate resources to safely perform all aspects of work required. 
•    Ensure all staff are adequately trained to perform all required job functions and that competency records are maintained. 
•    Maintain Corporate Policy & Procedure at office level. 
•    Provide employee motivation and champion the Quality Management System (QMS). 
•    Obtain and maintain an in-depth knowledge of local market requirements. 
•    Understand customer requirements and organize office procedures, schedules and staffing to provide for meeting/exceeding same. 
•    Foster customer confidence in Bureau Veritas work. 
•    Support the ISO certificate(s) and manages corrective/preventive actions. 
•    Review local operations for all aspects of the continuous improvement process. 
•    Ensure business practices meet or exceed company policy and industry standards. 
•    Ensure compliance in all areas. 
•    Read, understand, and enforce the company Quality and Safety policies. 
•    Other duties may be assigned by senior management. 
•    Represent Bureau Veritas by appearance and conduct. Behave ethically at all times. 
•    As directed, maintain an “on-call” status 24 hours a day.
•    Complete Operations Supervisor duties as needed, excluding field and audit responsibilities.
SUPERVISORY RESPONSIBILITIES:  None
QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the normal knowledge, skill, and/or ability levels required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Broad experience in inspection related business as well as in-depth understanding of the local business operation and customer base. 
EDUCATION and/or EXPERIENCE:  High school diploma or general education development certificate (GED), and normally more than five years inspection-related experience. Knowledge of company HS&E procedures and associated governmental regulations. 
A college degree is not required, but a level of advanced formal education and/or management training is desirable. 
 LANGUAGE SKILLS:  Ability to read, interpret and implement safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively to groups of customers and/or employees. The ability to effectively communicate with all levels of employees within the company is essential.