Technical Account Specialist, Onsite - Bentonville, AR

Position Summary

The purpose of this position is to provide outstanding technical and testing client service support to an assigned client and their vendor partners.  Develop and maintain productive client relationships through professional service by applying knowledge within safety standards and regulations to various consumer products.  Protect the client's brand by actively participating in developing, implementing and measuring continuous improvement to the client's technical processes.  Provide onsite technical support to the client and liaise with Technical Services (TS) as it relates to support, consultation, interpretations and governance.  

Objective

Manage client and vendor relationships while assuring optimal operational performance and contributing to the mutually beneficial client/service provider relationship. To provide technical, safety and quality assurance consultation support for the client in the areas of specifications, standards, regulations and research.  To provide outstanding technical and testing client service support to the client and their vendor partners.

Major Roles & Responsibilities

• Assist in the development, implementation and maintenance of internal and external client documentation, standard operating procedures, quality assurance protocols/standards, as well as compliance with policies, procedures and standards
• Continual improvement of client program in terms of efficiency and effectiveness
• Lead technical portions of client meetings, presentations and seminars and develop and deliver service line training presentations for client and supplier seminars.
  Participate in meetings with the client to introduce and explain BV's services in the appropriate service line.
• Support on boarding of new vendors or staff for the client. 
• Alignment of internal technical documents for more consistent operational execution.
• Provide technical support in the development of client standards and / or revision of existing standards.
• Manage, analyze and communicate technical issues/questions.  In conjunction with TS, research solutions as needed and provide recommendations for resolutions and required product improvement for product safety and performance requirements.
• Investigate consumer complaints and product failures by investigating historical reports such as past Line Review comments, test reports, communication with sourcing offices, etc., in order to identify root cause of failure and corrective or preventative action.
• Contribute to special projects (i.e., competitor product studies, manual updates, etc.) as requested by the client and/or internal business partners.
• Keep up to date on technological changes in assigned areas of responsibilities through industry publications, seminars and working with Subject Matter Consultant (SMC) in TS.
• Attend seasonal product line reviews and participate in product development meetings.
  Support team in preparing power point presentations, conducting Merchant and vendor training, developing training materials and agenda.
• Primary onsite BVCPS technical contacts for all safety/regulatory issues/questions associated with assigned consumer product programs for clients.
• Participate in inter- and intra- company actions teams, including team members from client.
• In conjunction with the IRC, perform applied research to support standards development or product research as well as injury research as needed.
• Attend safety related consumer product conferences needed to keep safety knowledge and skills current.
• Interface with local staff members and with other BVCPS locations to ensure global technical consistency regarding regulatory requirements interpretations, client safety requirements and operations and process activities.
• Contribute to a mutually beneficial client / service provider relationship.
• Other duties as required.

Experience and Educational Background Required for the Job

• 4 year degree in related technical field required, MBA or technical Master’s degree a plus
• 3 years of industry related experience.