Client Services Associate

Company Overview:

ATL, A Bureau Veritas Company is a professional services organization with an ever-broadening service portfolio to support FDA-regulated products and companies worldwide. Providing scientific, engineering, and regulatory laboratory services, we seamlessly leverage our expertise within the consumer product goods, pharmaceutical, and medical device industries. 

Headquartered in Cincinnati, Ohio, we are a highly profitable and nimble entrepreneurial organization comprised of nearly 500 experts who work throughout the United States. Anchored by the mission to add value to our clients throughout all stages of the product life cycle, we are the most desired business partner for our Fortune 500 clients.
 
Perks & Benefits at ATL:

• Medical, Vision, and Dental Insurance
• Short-Term and Long-Term Disability paid by Employer
• 401(k) Retirement Plan with Employer Contribution
• Paid Time Off
• Employee Assistance Plan
• Employee Discount Program
• Wellness Program
• Career Mobility & Ongoing Development

Schedule: Monday- Friday 1st shift position, occasional overtime as needed

What You’ll Do:

• Establish relationships with clients to ensure open communication and trust in the business.
• Manage client notifications: status of testing underway, unexpected data results, delays in reporting, etc.
• Coordinate calls between laboratory personnel and clients; keep notes of follow-up items to ensure all objectives are met.
• Assist with client requests for new testing (creating bids, returning quotes).
• Coordinate with laboratory personnel on new testing (method transfer, sample submission process, scheduling, result reporting process, etc.)
• Follow established procedures and maintain supporting documentation according to company and client standards.
• Perform other essential tasks, projects, and responsibilities as required.

What You’ll Need:

• High school diploma required. Bachelor’s degree preferred.
• 2+ years of related experience in a customer service environment; exposure to a scientific discipline preferred.
• Excellent verbal and written communication skills; ability to generate meaningful reports as requested.
• Excellent computer skills, including MS Office Suite; ability to learn new programs/software.
• Ability to work with all personality types and professionally communicate with frustrated or disappointed internal and external partners.
• Ability to maintain sensitive business information confidential.
• Ability to manage work and adjust work flows as necessary to ensure business needs are met.
• Ability to stay organized while simultaneously handling multiple onsite labs, multiple clients, and multiple contacts within those client organizations.
• Ensure compliance with required training, safety, and quality programs.

An equivalent combination of education and experience may be accepted in lieu of above.

AT ATL, we are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. ATL strongly supports diversity in the workplace.