Customer Service Representative

Job Title: Customer Service Representative

Reports to: Customer Solutions Supervisor

Department: Customer Experience

Location: Calgary, AB

Fixed Term May, 2025 - November, 2025

Basic Purpose:

Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team.  This position also includes administrative functions.

Key Accountability/Responsibilities:

•          Greet all clients in a friendly, positive manner

•          Receive all external client samples

•          Repack samples and arrange for shipments of all samples to the fixed labs.

•          Tracking shipments and escalating and investigating when issues arise

•          Coordinate with external providers such as courier services and hot-shots when required

•          Ensure proper daily communication of sample shipments to the fixed labs

•          Prepare bottle orders requests and coordinate delivery of bottle orders

•          Recognize routine and non-routine problems and escalate to the Supervisor

•          Ensure supply inventories are maintained

•          Maintain working area in a clean, safe and an organized manner

•          Ensure that all client requests are dealt with in a timely manner and escalated when needed

•          Proactively ensure overall satisfaction of regional client base including communication to customer service and supervisor as appropriate

•          Work closely with outside sales staff to grow Bureau Veritas’s market share with existing and new clients

•          Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns

•          Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.

•          Adhere to Bureau Veritas’ safety policies.

•          On call responsibilities may be required based on location

•          All other responsibilities as assigned

Skills and Knowledge:

•          High School Diploma

•          Experience in a laboratory environment is considered an asset

•          Ability to lift up to 40 lbs

•          Excellent attention to detail

•          Strong communication skills (both written and verbal).

•          Strong computer skills (Microsoft Word, Excel, Outlook etc.)

•          Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments

•          Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required

Working Conditions:

•          High level of work production in fast-paced lab environment

•          Flexible working hours, overtime and shift work, on call duties in some locations

•          Changing priorities and balancing workload to meet tight deadlines

•          Some lifting and carrying (up to 40 lbs) and may involve long periods of standing

•          Hazardous materials are handled using established safety procedures and appropriate equipment

The salary range for this role is $18.00 per hour

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.