Laboratory Service Centre Supervisor, Western Canada

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here are our Core Values:

Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a

Job Title: Laboratory Service Centre Supervisor, Western Canada

Reports to: Western Sample Logistics Manager

Department: Sample Logistics

Location: Remote, or onsite in Lab, Vancouver, B.C. or Calgary, A.B.

Basic Purpose:

Service Centre Supervisor position is responsible for hiring, training, and overseeing remote Customer Service/Logistics employees situated across multiple provinces and territories.

Key Accountability/Responsibilities:

• Create a positive work culture for employees.

• Lead and develop the team, provide coaching and mentoring and monitor staffing needs.

• Provide training to new and current employees and maintain training records.

• Be open to change. Roll out new processes and procedures.

• Monitor and guide staff as well as hold them accountable for their individual performances.

• Monitor, manage and report out on monthly performance.

• Ensure compliance with company policies, OHS and other legislated regulations, laboratory safety procedures and applicable ISO Quality System SOPs.

• Complete investigations to resolve outstanding issues and put corrective actions in place.

• Escalate issues to Managers when needed

• Review, streamline and develop/update departmental processes and work instructions to ensure a high-level “customer experience”, consistency and maximize team efficiencies, while maintaining a focus on quality, innovation, and continuous improvement.

• Participate in cross-functional meetings, as required, to help ensure customer expectations are met and/or concerns are resolved in a timely manner.

• Coordinate and facilitate team meetings and safety tailgates.

• Approve timesheets, coordinate/approve team vacation requests and organize coverage.

• Complete formal team performance reviews annually.

• Participate in annual departmental budgeting process and provide recommendations.

• Responsible for ensuring "Good Housekeeping" standards are met or exceeded.

• All other responsibilities as assigned.

Skills and Knowledge:

• University degree or college diploma in Sciences, preferably chemistry or environmental related and/or equivalent experience

• 5-7 years’ experience in the environmental industry

• Team Leader or Supervisory experience

• Experience in a laboratory environment specifically is considered an asset.

• Excellent leadership, communication skills (both written and verbal), organizational skills and detail oriented

• Ability to effectively interact with colleagues and provide coaching and mentoring remotely

• Strong customer service skills internally and externally

• Strong computer skills (Microsoft Word, Excel, Outlook etc.)

• Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs

• Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change are required

Working Conditions:

• High level of work production in fast-paced lab environment

• Flexible working hours, overtime and shift work

• Changing priorities and balancing workload to meet tight deadlines

• Some lifting and carrying (up to 40 lbs) and may involve long periods of standing

• Hazardous materials are handled using established safety procedures and appropriate equipmentBureau Veritas is proud to be committed to providing fair and competitive pay.

The salary range for this role is $63,000-$95,000

Pay within this range varies by work location and may also depend on job-related knowledge, skills,  experience, and market location.

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance in addition to:

WE ARE day and a FLOATER day

Employee Assistant Program (EAP)

Access to the Employee Purchase Programs

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.