Client Service Associate

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here are our Core Values:

Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a:

Customer Service Associate
Location: Edmonton, Alberta 

Job Overview and Responsibilities:

Primary point of contact between Bureau Veritas and assigned client base. In this position, the successful candidate will provide exceptional customer support on a daily basis.

Primary responsibilities include the following (but are not limited to):

• Develop strong client relationships by providing service excellence to all customers
• Act as the key liaison between the clients, laboratory and Bureau Veritas management to ensure overall satisfaction which is critical for the development of a loyal client base
• Respond to all client communications (telephone or email) and redirect communications to appropriate Bureau Veritas contact as required
• Provide clients with technical support on their varied sampling projects
• Document and ensure closure to all client complaints including providing feedback to internal management
• Stay current with all quality assurance processes
• Coordinate reports, data, billings and client requests
• Engage in cross-training/career pathing to support overall success of the Customer Service Team

Is there a mutual fit? You ideally have:

• Post-Secondary Certificate, Diploma or Degree in related field.
• 2-4 years experience in applicable industry; minimum 1 year in client facing position
• Knowledge in Sciences - preferably chemistry is considered an asset. Equivalent experience will be considered.
• Positive outlook with an ability to work in a fast-paced environment
• Strong computer skills (Microsoft Suite)
• Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service team members
• Good time-management, communication, multi-tasking and priority setting skills
• Strong verbal and written communication
• Organized, detail-oriented and focused
• Represents the Bureau Veritas values and is professional at all times

Benefits:

• Health & Dental Coverage
• Life Insurance
• STD & LTD Coverage
• Company RRSP match
• Employee Assistant Program (EAP)
• Professional Development

Experience:

• Minimum Education: Certificate in related field (Required)
• 1 year in client facing position (Required)
• 2-4 years of experience in related field (Preferred)
• Experience with Freshdesk would be considered an asset (Nice to have)

Schedule:

• Monday to Friday
• May require flexible workings hours including overtime and on call

Work Remotely:

• Flexible

Bureau Veritas Canada is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust