Customer Service Assistant

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here are our Core Values:

Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a:

Customer Service Assistant
Location: Edmonton, Alberta 

Full Time Permanent

Job Overview and Responsibilities:

Provide support to the Customer Service Associates to help maintain and grow Bureau Veritas’ market share with new and existing clients by providing exceptional customer support.

Primary responsibilities include the following (but are not limited to):

• Complete invoicing requirements for all jobs completed in the laboratory
• Initiate client credits
• Initiate analysis cancellations resulting from internal or external changes
• Coordinate and communicate client/internal deadline changes with lab operations team
• Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements
• Provide break and vacation coverage for receptionist
• May act as a back-up for functions performed by Customer Service Associates
• May assist with training new team members
• May assist with client meetings and/or conference calls to address issues, trouble shooting, invoicing questions and analysis requirements
• Provide support to other related departments or areas as required
• Engage in cross-training/career pathing to support overall success of Customer Service team

Is there a mutual fit? You ideally have:

• Post-Secondary Certificate or Diploma in related field
• Demonstrated success in positions related to Customer Service or Lab Operations
• Knowledge in Sciences - preferably chemistry is considered an asset. Equivalent experience will be considered.
• Positive outlook with an ability to work in a fast-paced environment
• Strong computer skills (Microsoft Suite), experience with invoicing platforms is considered an asset (Open Invoice, Cortex, etc.)
• Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service team members
• Good time-management, communication, multi-tasking and priority setting skills
• Strong verbal and written communication
• Organized, detail-oriented and focused
• Represents the Bureau Veritas values and is professional at all times

Benefits:

• Health & Dental Coverage
• Life Insurance
• STD & LTD Coverage
• Company RRSP match
• Employee Assistant Program (EAP)
• Professional Development
• Ability to work remotely

Experience:

• Minimum Education: Certificate in related field (Required)
• 1 year in Customer Service or Lab Operations position (Required)  
• Experience with invoicing platforms, i.e. Open Invoice, Cortex, etc. (Nice to have)
• Experience with Freshdesk would be considered an asset (Nice to have)

Schedule:

• Monday to Friday
• May require flexible workings hours including overtime and on call

Work Remotely:

• No

Bureau Veritas Canada is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust