Customer Service Representative - Houston, TX

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: Houston 

State: Texas

Customer Service Representative

Location: NW Houston off Beltway 8 and Hwy 249.  

Paying:  $15:00 - $17.00 per hour.

Requirements: 2-year degree or equivalent work related experience. Three years experience in a fast paced, customer service environment required. Detail-oriented, articulate, and a passion for customer service and desire to help Bureau Veritas, exceed our customers’ expectations. Candidate must have strong problem solving skills, written, verbal, and electronic communication skills, and excellent presentation and listening skills. A self starter who can work independently, and be proactive, personable, and able to respond positively to the challenges of a dynamic work environment. The ability to quickly understand and size up opportunities and/or problems and respond with creative, innovative ideas and solutions is necessary. Position may require minimal local travel.

Description: The Customer Service position involves challenging front-line interaction with customers and lab personnel via telephone and e-mail. A typical day involves problem solving, creative thinking, and teamwork. Will seek to offer and provide a service that exceeds all expectations and contribute significantly to this goal by handling daily business-to-business e-mail and phone correspondence with customers and Account / Sales team. The physical demands of this position include extended periods of sitting at a desk.

Responsibilities: Providing prompt and efficient service and support to Bureau Veritas, private label programs, corporate national accounts, and high profile key accounts. Manage escalations of complex problems from customers, Account / Sales representatives and identifies, evaluate, reports technical and / or operational problems and manage time and workflow independently and effectively. Manages special projects that relate to sales support, communicates project status and results to Sales / Lab management.

Teamwork: Contributes to a positive team environment, proactively aids teammates with difficult contacts, demonstrate effective communication and cooperation with other supervisor, and members of other departments in managing department wide issues and work load. Contribute to a collaborative management process through regular meetings. Assisting warehouse staff during non-peak times throughout the year based on supervisors discretion.

At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.

Here's a breakdown of what we provide:

Hourly Rate: $15.00 - $17.00 per hour

Annual Incentive Bonus Plan

Pay offered may vary depending on job-related knowledge, skills, experience, and market location.

Our Health and Welfare Benefits are designed to meet your needs, eligible on your first day of employment:

Medical, Dental, and Vision coverage

Company-matched Retirement plan

Generous Paid Time Off and Company Holidays

Life Insurance and AD&D coverage

Short-Term Disability (STD) and Long-Term Disability (LTD)

Optional life and pet insurance

EAP and Total Wellbeing Lifestyle Programs

Tuition Assistance and/or Professional Development

Employee Discounts

This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws.

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com. 

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf