IT Support/Hardware Technician

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: [[Houston]] 

State: [[Texas]]

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES 

IT Support Technician 

Location: Houston, TX   

What You'll Do: 

• Solid understanding of PC Hardware specs and technology – Ticket Quality/ Document all work
• Achievement of SLA
• Good analytical, problem solving, and administrative skills (organized, efficient and versatile) – Reports Complete and On-time
• Good communication, phone, listening and customer service skills – Customer Surveys
• Accuracy of all work

 
How You'll Impact: 

• Support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
• Experienced with imaging computers, data migrations and restoration. Dedicated to enhancing user experience through effective problem-solving and ensuring the smooth functioning of desktop environment
• Timely response to requests for support via telephone, email, ticket, or walk up to meet service level agreement.
• Takes ownership of requests, document all work in a centralized common service ticket system, provides accepted resolution using documented or common remediation methods, escalates in a timely manner to the appropriate resource if unable to resolve, maintains regular and timely communication with end users on status of open requests, manages activities to meet service level agreements.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions. • Ability to communicate, written and verbally, with various levels of employees and customers.
• Provide remote and deskside technical support of the company’s computer hardware, software systems, and mobile devices to insure smooth operations and minimal down time.
• Works with IT vendors to purchase hardware, software, and devices.
• Coordinates computer lifecycle replacement and management
• Adhere to standard remediation practices to fulfill requests for support
• Provide outstanding customer service
• Setup new users, devices, and provide access to internal applications; install software, use remote take over tools to resolve service requests
• Complete all requests in a timely fashion and shows accuracy in work quality
• Troubleshoot and repair problems and hardware and software performance concerns
• Educate end users on best practices for using their devices and maintaining security
• Escalate unresolved tickets to the appropriate support team in a timely manner to achieve service level agreements
• Provide after-hours and weekend tech support from time to time. 

 
What You'll Bring: 

• 4 year degree in an IT related or technical field; or 2 year degree in an IT related or technical field with 2 years of IT related experience
• PC /Phones Hardware and Software Support Experience a plus
• IT Asset Management experience Preferred
• Experience working with IT vendors Preferred
• Experience supporting business, financial, department and communications applications a plus

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com. 

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf