Customer Service Assistant - Knoxville, TN

Position Summary:

The Customer Service Assistant will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Duties and Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information on an assigned product or service.
• Generates work orders for client requests
• Enters a large volume of data using an online database
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Generates results reports.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.

Skills & Proficiencies:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Ability to work collaboratively with colleagues and be a team player
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience:

• Degree requirement: Not Applicable
• Minimum of one (1) year of experience in customer service
• Some experience in the scientific testing space is preferred

An equivalent combination of education and experience may be accepted in lieu of above.