Customer Service Representative 1

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Date: Jun 15, 2022

Location: Mississauga, Ontario, CA

Company: Bureau Veritas

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you!


Imagine being surrounded by the brightest minds in the industry


Bureau Veritas is looking for a


Customer Service Representative (Fulltime)


Join our talented team of experts in the scientific field to advance your technical knowledge and advance your career.  Every day we go above and beyond to deliver innovative solutions to help our clients make important decisions that directly impact the community and the environment. 


As a Customer Service Representative, your main responsibilities are:


  • Development and maintenance of client accounts
  • Learn, understand and navigate through the in house LIMS system (Laboratory Information Management System – Client, Reporting, Invoicing, Job, etc.)
  • To be the key liaison between the client, the laboratory, and senior BV management
  • Respond to all client inquiries (telephone or email) in a timely manner according to department standards
  • Assist clients with the provision of data interpretive support
  • Provide consultation, recommendations, and technical assistance to clients, with assistance from Scientific Services
  • Stay current on the application and interpretation of Food regulations
  • Document and get closure on all client complaints (CARS)
  • Stay current with all methods, PARs, and MOCs, via the various reporting tools of the QSI, and CMR databases
  • Assist the sales team with active participation in development and execution of the regional sales strategies, assist in all quotation reviews, and RFP generation
  • Develop potential clients through active participation in new account identification, and regular account reviews
  • Coordinate work schedules, reports, data, billing and client requests
  • Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation
  • Complete all office related administration tasks such as filing, reporting and invoice generation, mailing, and any ad hoc requests
  • Coordinate and follow-up of all subcontracted analyses
  • Coordinate and schedule on time pick-up of samples
  • Coordinate on time and accurate delivery of all bottle orders
  • Work with accounting staff to facilitate discussions on client account payment habits; assist with collection of monies owed
  • Adhere to all Health and Safety Regulations
  • Ensure Quality Standards are maintained
  • Provide client feedback to the BV management
  • Maintain current employee training file
  • Adhere to and participate with all QA\QC policies of the organization
  • Available to respond to emails and calls after hours and on weekends, when necessary – a cell phone and laptop will be provided
  • Depending on the need, coordinate and follow up on Sub Contracting samples going to third party lab. Admin tasks related to Sub Contracting results. Data entry, also as related to Sub Contracting results and samples.



You are the ideal Customer Service Representative, if you have: 

  • You possess a high school diploma and relevant food industry experience
  • You possess excellent communication skills (both written and verbal)
  • You are an energetic individual that can work independently in a multi-tasking fast paced environment
  • You have the ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
  • You have good knowledge of computers (Microsoft Word, Excel, Outlook)
  • You possess good time-management, communication, multi-tasking and priority setting skills
  • You have the ability to adapt to a changing environment


Bureau Veritas is a world leader in testing, inspection and certification services.


When we look at Bureau Veritas, we want to see a reflection of the communities in which we work.  Inclusion is about actively involving every employee’s ideas, knowledge, perspectives, approaches and styles to maximize business success.  Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.


  1. purpose: shaping a world of trust.


Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society. 


Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.


We respect our people and believe in our talents. 


We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.


We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development. 


Being part of the BV family, is more than just working, it’s being convinced that you will Leave your mark…. in shaping a world of trust.


Join our talented community of scientists and experts and apply today at


Bureau Veritas Labs is an equal opportunity employer.  We are committed to an inclusive, barrier-free recruitment and selection process and work environment.  If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required.  Any information received relating to accommodations will be treated as confidential.


Shaping a World of Trust