Certification Operations Specialist

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: [[Remote]] 

State: [[Remote]]

What You'll Do: 

Bureau Veritas Certification North America (BVCNA) is looking to add individuals to their team who can ensure a high level of customer service and performance in regards to food safety certification account management and scheduling activities.  The focus of the activities will be on ensuring consistent and professional communication with all clients is maintained and to work within the Certification Team to ensure effectively delivery of all audit offerings.

Key Responsibilities

• Provide exemplary customer service by ensuring clear communication and appropriate soft skills are in place at each client interaction
• Ensure the effective management of all assigned accounts while maintaining a high level of client satisfaction
• Ensure that auditors are provided with the necessary documentation, plus any other requirements needed prior to the performance of their tasks
• Communication to sales department regarding requests for additional services. Liaise with account contacts to ensure that all needs are met related to the fulfilment of each contract.  Respond to client requests as quickly and thoroughly possible
• Manage individual client and audit scheme KPIs as applicable
• Ensure information in the system is accurate and aligned with contractual requirements and client needs
• Maintain accurate and up-to-date client files and documentation within operating systems
• Ensure audits are scheduled on time, within audit scheme defined parameters, with appropriately qualified auditor resource
• Prepare presentations for clients and attend quarterly client meetings, some travel may be required depending on conferences, training, and other applicable meetings
• Perform other duties as assigned by the Scheduling Supervisor and the Certification Director of Operations

What you'll Bring: 

• Associate degree or 3-5 years of equivalent experience.
• At least 2 years related to Customer Service that involves project coordination in contrast to basic scripted Call Center environment.
• Excellent communication and interpersonal skills; Good command of English language (spoken and written)
• Proficient in computer skills, and conversant with use of MS Word, MS Excel (Seibel experience preferred)
• Preferred:  2 years or more experience with third party registration activities

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com.

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf