Client Services Representative 1

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here are our Core Values:

Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a

Job Title: Client  Services  Representative 1

Reports to: Customer Experience Manager - Canada

Department: Client Services

Location: Vancouver B.C.

Full-Time

Basic Purpose:

Results oriented to produce high quality defensible analytical data, safely and on time by following applicable Standard Operating Procedures. Perform sample preparation/extractions of target compounds under specific matrices and provide general laboratory support in the analysis of samples.

Key Accountability/Responsibilities:

•          Client contact management (handling client contact via email/telephone/in-person)

•          Resolve client inquiries, issues and/or complaints

•          Assists in resolving financial issues/complaints as necessary

•          Track client jobs and report progress

•          Coordinate client needs with laboratory production managers

•          Assist and coordinate with branch offices/other BV units as required

•          Assist in maintaining client relations when required

•          Comply with occupational health and safety legislation, BV Group Policies and Procedures, Upstream Minerals Management System Policies and Procedures and ISO standards                applicable to the position

•          Act in a safe and professional manner and wear appropriate attire including the required personal protective equipment (PPE)

•          Other duties or tasks as assigned by manager

Skills and Knowledge:

•          College or University completion, or about to complete, ideally in chemistry, geology or related

•          Previous laboratory experience an asset

•          Excellent communication skills, both verbal and written English

•          Excellent computer skills, particularly with MS Office applications

•          Strong interpersonal skills – outgoing, positive and flexible

•          Strong organizing and problem solving skills to effectively handle time critical issues

•          Able to work independently and with others

•          Attention to Detail

•          Excellent communication skills, both verbal and written English

•          Excellent computer skills, particularly with MS Office applications

•          Strong interpersonal skills – outgoing, positive and flexible

•          Strong organizing and problem solving skills to effectively handle time critical issues

•          Able to work independently and with others

Physical and Environmental Conditions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•          Able to lift 20 pounds, occasionally

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Bureau Veritas is proud to be committed to providing fair and competitive pay.

The salary range for this role is  $24-$26 hourly.

Pay within this range varies by work location and may also depend on job-related knowledge, skills,  experience, and market location.