Account Manager

                Job Title:                                Account Manager, Oil & Gas Division

                Reports to (title):                Manager, Business Development 

                Department:                         Sales and Marketing 

                Location:                               Alberta

Primary Purpose:   What is the overall function of the job?   

    Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company's products and/or related services. Personally contacts and secures new business accounts/customers.

Key Accountability/Responsibilities:   What specifically is this job expected to accomplish?  

• Develop and execute strategies to promote Bureau Veritas Canada services in the Oil & Gas Sector.
• Gather the "voice of the customer" and leverage personal experience to define sector requirements and unmet wants and to shape our value proposition and service offering to the customer.
• Manage significant account relationships and ensure consistent delivery of our service to meet customer expectations.  This will include a list of specific clients for which this person will be solely responsible.
• Develop a schedule for proactive engagement with customers on their list of clients.  The focus will be on face-to-face meetings with clients, along with interaction via teleconference, telephone or email.  
• Develop potential clients through active participation in new account identification and regular account reviews.
• Represent Bureau Veritas by being an ambassador of the brand at conferences, workshops, trade association meetings and other industry networking events.
• Staying current on Oil & Gas guidelines, best practices and regulations in Western Canada.
• Act as a key liaison between the client, the laboratory, and senior Bureau Veritas management.
• Actively participate in any proposal writing processes, including, in most cases, leading the process.
• Provide consultation, recommendations, and technical assistance to clients, with support from Scientific Services              Identify trends in customer satisfaction or dissatisfaction.
• Actively participate in all Sales meetings.
• Timely transfer of all related Sales activity into CRM system (Salesforce).

General Duties:

• Manage time effectively, meet personal goals and work effectively with other members of the team.
• Present a professional image at all times to customers, both internal and external.
• Present price and terms in accordance with standard procedures.
• Adhere to the Bureau Veritas Code of Ethics Policy.
• Follow company policies and procedures.
• Adhere to all Health and Safety Regulations.
• Provide client feedback to the Bureau Veritas management.
• Other support duties as assigned.

Skills and Knowledge:  What skills and knowledge are required to carry out job responsibilities and solve problems?

• Minimum of 5 years of experience in the Oil and Gas sector/selling services.
• Minimum of 2 years post-secondary education in a related discipline to our industry (i.e. Sciences).
• Willingness to travel, primarily in Alberta, Canada.  Salesforce knowledge would be an asset.
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers.
• Must be results-orientated and able to work both independently and within a team environment.
• Must possess excellent verbal and written communication skills.
• Proficiency in using Microsoft Office Suite applications and contact management software.
• Salesforce.com knowledge would be an asset.
• Excellent time-management, multi-tasking and priority setting skills.
• Self-motivated with the ability to work in a fast-paced environment.
• Results-driven, action-oriented and energetic.
• Ethical, dynamic, energetic, motivated, "can-do" attitude, flexible, good judgment.
• Valid driver's license.